Job Description

10577 - BUSINESS PROCESS CONSULTANT – FOUNTAIN VALLEY, CA

JOB SUMMARY:

Responsible to lead and deliver all aspects of Connectivity Service-related business planning and strategy. Responsible to strategize and plan new business operations in the area of Wireless & Vehicle Connectivity domain, including B2B operations management with HMG affiliates and partners. Functions as a key advocate for Client Business Units (CBUs); Serve as a single point of contact for Connectivity Service-related inquiries and requests from clients. Maintain contract compliance and facilitates contract development/ amendments with clients, HMG affiliates and partners.

JOB RESPONSIBILITIES:

• Lead various projects related to account management, client service, and partner management.
• Act as a consultant to assist other Hyundai Motor Group (HMG) client companies to enhance their telematics service.
• Partner with executive management team to assess and improve current business processes.
• Conducts analysis of systems specifications and uses the latest analysis/diagramming tools to represent business/technical processes.
• Coordinate with all internal departments for client proposal creation.
• Functions as a key advocate for Client Business Units (CBUs); Serve as a single point of contact for connectivity service-related inquiries and requests from clients
• Act as a business operation lead to manage all aspects of connectivity service-related business operation including billing, reporting and wireless account management, maintaining contract compliance and facilitates contract development/ amendments with clients, HMG affiliates and partners.
• Oversee the design and development of the enterprise wide system to meet performance, scalability, extensibility and maintainability requirements.
• Prepares and obtains approval of system and programming documentation.
• Recommends changes in development, maintenance and system standards.
• Staying abreast of service implementation and business operation status, keep clients stay up to date with their connectivity service status
• Create/manage customer pricing model align with company's strategic direction

REQUIRED SKILLS, ATTRIBUTES & EDUCATION:

• Earned a B.A. or B.S. degree and preferably an MBA.
• 8+ years of experience in a similar role preferably in the telematics, IT, Telecommunications or automobile industry.
• 7 + years leading or participating in business strategy or technology projects, preferably in a consulting environment
• Consulting experience at a Big4 consulting company, highly desirable
• Ability to solve practical problems and deal with a variety of situations.
• Ability to interpret difficult instructions, derive valid conclusions, and recommend reasonable courses of actions within the scope of the position.
• Ability to travel frequently to international sites (e.g. Toronto, Canada)
• Well organized with ability to pay close attention to details.
• Strong interpersonal skills.
• Able to collaborate effectively with cross-functional teams.
• Great customer service and professional demeanor.
• Utilize best practices for general business, administrative, and operational procedures.
• Ability to create standard forms, templates, and processes.
• Ability to review and update Terms and Conditions.

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