Job Description

We are seeking a Technical Operation Specialist for Hyundai/Kia Connected service to become an integral part of our team! You will be in charge of our connected service operation, as well as, software testing and daily management of our service. RESPONSIBILITIES:

• Always monitoring service, finding issues to identify the root cause and finding a solution (no matter how large or small the scale) to meet SLA requirements of clients.

  • Daily check up of service usage, errors, system resource, network, 3rd contents server and API, application related issues
  • Monthly report of system service and performance

• Leading and managing all issues related to content delivery services

• Managing workflow, escalations and effectively delegating across to related teams.

• Driving the creation of quality/process change initiatives

• Working with business side to illustrate and improve the customer experience.

• Client Relationship Management:

  • Understand business clients' needs and priorities
  • Facilitate the definition of problem root causes to effectively scope the service

• Application server maintenance and system application development support

• Occasional field testing might be required

REQUIRED QUALIFICATIONS:

• Requires a bachelor's degree or equivalent experience.
• Previous 2 to 4 years experience in quality assurance, engineering, or other related fields
• Strong root-cause analysis skills
• Detailed knowledge of Linux OS, Opensource Service operation, databases(RDBMS, NoSQL)
• Detailed knowledge of JRE, Tomcat, postgreSQL, casandra
• B2B systems experience highly preferred
• Excellent oral presentation and writing skills
• Organized, detail-oriented, self-motivated, and ability to meet the Deadline.
• Bi-lingual in Korean

PREFERRED QUALIFICATIONS:

• Experience working in Automotive industry

ABOUT HYUNDAI MNSOFT INC.:

Established in 1998, HYUNDAI MNSOFT, a Hyundai Motor Group subsidiary, is the sole global provider of embedded navigation and related contents for Hyundai-Kia vehicles. The company is a cloud-based geographic information system (GIS) provider including server-based routing, traffic information, multiple location-based services and other critical contents to Hyundai and Kia customers. In Europe, India, and Korea, HYUNDAI MNSOFT is the exclusive mobile app provider to Hyundai Blue Link and Kia UVO users. To learn more, please visit www.hyundai-mnsoft.com.

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Company Description

Established in 1998, HYUNDAI MNSOFT, a Hyundai Motor Group subsidiary, is the sole global provider of embedded navigation and related contents for Hyundai-Kia vehicles. The company is a cloud-based geographic information system (GIS) provider including server-based routing, traffic information, multiple location-based services and other critical contents to Hyundai and Kia customers. In Europe, India, and Korea, HYUNDAI MNSOFT is the exclusive mobile app provider to Hyundai Blue Link and Kia UVO users. To learn more, please visit www.hyundai-mnsoft.com.