Job Description

*WE HAVE VARIOUS POSITIONS ACROSS THE UNITED STATES.

JOB SUMMARY: Field Instructor / Knowledge Assessor will generally work with Regional Managers, Scheduling Team and Capacity Manager to provide knowledge testing to collision industry repair shops. This position requires knowledge of I-CAR courses, delivery, and content. Work requires travel to local and distant collision repair shop locations. Generally build positive I-CAR image by interacting directly with shop managers and technicians. Assist in answering questions regarding I-CAR training. At times provide I-CAR courses to students. Coordinate with other Field Instructor / Assessor(s) to schedule assessment events and meet market demands.

PRIMARY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING. OTHER DUTIES MAY BE ASSIGNED.

• Field Instructor / Knowledge Assessor generally works with assigned collision repair shops to test technicians’ knowledge as it relates to Pro-level one training requirements.

• Travel to assigned collision repair shops to administer live knowledge assessments to individual shop employees.

• Available for instructing I-CAR classes for which you are qualified, administering In-Shop Assessments weekdays, evenings, and weekends, and may be asked to travel outside of your local area.

• Inspect shop equipment and infrastructure for compliance to I-CAR shop certification programs.

• Responsible for completing all ISKA field documents as assigned. Return documents in a timely manner to I-CAR headquarters for internal processing.

• POSITION REQUIRES UP TO 75% TRAVEL.

  FIELD INSTRUCTOR / KNOWLEDGE ASSESSOR EXPECTATIONS:

• Dress business casual attire for all knowledge assessment events and classes. Wearing an I-CAR shirt is required.

• Cooperate with scheduling/dispatch co-workers professionally.

• Be punctual for assigned schedules with shops.

• Maintain neutrality; know and observe anti-trust regulations, confidentiality and conflict of interest policies and procedures.

• Constantly improve your interviewing and presentation skills to better deliver material, avoid distractions, and enhance each individual’s knowledge assessment experience.

• Constantly improve your technical knowledge in all PDP roles. On-going training is expected.

• Represent, promote, and protect I-CAR brand.

• Follow I-CAR Code of Conduct guidelines as listed in Employee Handbook. Acceptable conduct is basically good conduct, good character, and good judgement, along with common sense.

• Identify opportunities to improve processes and participate in process improvement events and activities.

  SKILLS AND APTITUDES:

  Word 2010, Excel 2010, Power Point, Netforum, WebEx, Internet software, e-mail, database software

Qualifications

High School or GED, Vocational certificate desired in collision repair and/or welding.

Minimum of 5 years of collision repair experience and/or insurance physical damage claims.

Must be able to travel up to 75%.

Have broad I-CAR training experience (instructor and student).

• Education includes ability to read and interpret documents, including technical data, safety rules, and procedure manuals.

• Preference will be given to individuals with hands-on, practical experience in assessment content areas.

• An I-CAR Field Instructor / Knowledge Assessor must enjoy teaching and testing knowledge on repair procedures and working with technicians in a classroom and interview environment. Self-confidence, good public speaking skills and a talent for making the subject interesting are essential. He or she must be patient, observant, and helpful with a wide range of student/technician abilities.

• In addition, they must be self-motivated and able to work with no direct supervision. They must be detail oriented for managing their own paperwork and processes.

Additional Information

INCLUDE YOUR RESUME FOR FURTHER CONSIDERATION

All your information will be kept confidential according to EEO guidelines.