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Support Engineer (Level 3) - Managed Services - San Diego

I.T. Responsive

Support Engineer (Level 3) - Managed Services - San Diego

San Diego, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Currently seeking full time Technical Support Engineer (Level 3) for an information technology professional services firm in Orange County and San Diego, California. Looking for technology professionals interested in joining a fun, high paced team. We specialize in Managed Services and Microsoft and VMWare technologies.

    Responsibilities:

    The Network Support Technician will interface with clients, internal service and project departments. The job will include but is not limited to installation, diagnosis and troubleshooting systems/servers and Network services.

    This will include but is not limited to:

    • Architect and Install servers/systems, routers, firewalls and other equipment for clients
    • Design/Implement/Support network and server (on premise and cloud based) infrastructure
    • Architect cloud infrastructure and migration planning
    • Respond to service requests and repair the malfunctioning equipment/software in a timely manner
    • Create/improve Technical Service Group standards and implementation methods
    • File timely technical reports and create update technical documentation
    • Some lifting of computer equipment
    • Driving to client locations may be required

    Position Requirements:

    • Ideal applicants will have familiarity with Windows Servers, Windows 10, Microsoft Azure, AWS, SQL, Active Directory, Microsoft 365
    • Familiarity and proficiency with Cisco, SonicWall, Dell, EMC, VMWare
    • Proficiency with switches, firewalls, IP routing, network security, VOIP, and the OSI model
    • Proficiency with virtualization
    • Superior troubleshooting skills are a must
    • Must be fast learner with good verbal and written communication skills
    • Excellent customer service skills
    • 3-5 Years of Network experience, MSP experience helpful
    • Knowledge of Autotask (or Connectwise) and RMM solutions
    • One or more IT certifications/training
    • High school diploma or equivalent is required
    • Advanced knowledge of computer networking
    • Advanced knowledge of PC hardware
    • Advanced knowledge of Windows operating system and utilities

    As you know, IT happens after hours. We pay hourly so you get compensated for overtime!

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