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Support Engineer (Level 3) Managed Services - Orange County

I.T. Responsive

Support Engineer (Level 3) Managed Services - Orange County

Santa Ana, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Currently seeking full time Network Engineer (Level 3) for an information technology professional services firm in Orange County, California. Looking for technology professionals interested in joining a fun, high paced team. We specialize in Managed Services and Microsoft and VMWare technologies.

    Responsibilities:

    The Network Support Technician will interface with clients, internal service and project departments. The job will include but is not limited to installation, diagnosis and troubleshooting systems/servers and Network services.

    This will include but is not limited to:

    • Architect and Install servers/systems, routers, firewalls and other equipment for clients
    • Design/Implement/Support network and server (on premise and cloud based) infrastructure
    • Architect cloud infrastructure and migration planning
    • Respond to service requests and repair the malfunctioning equipment/software in a timely manner
    • Create/improve Technical Service Group standards and implementation methods
    • File timely technical reports and create update technical documentation
    • Some lifting of computer equipment
    • Driving to client locations may be required

    Position Requirements:

    • Ideal applicants will have familiarity with Windows Servers, Windows 10, Microsoft Azure, AWS, SQL, Active Directory, Microsoft 365
    • Familiarity and proficiency with Cisco, SonicWall, Dell, EMC, VMWare
    • Proficiency with switches, firewalls, IP routing, network security, VOIP, and the OSI model
    • Proficiency with virtualization
    • Superior troubleshooting skills are a must
    • Must be fast learner with good verbal and written communication skills
    • Excellent customer service skills
    • 3-5 Years of Network experience, MSP experience helpful
    • Knowledge of Autotask (or Connectwise) and RMM solutions
    • One or more IT certifications/training
    • High school diploma or equivalent is required
    • Advanced knowledge of computer networking
    • Advanced knowledge of PC hardware
    • Advanced knowledge of Windows operating system and utilities

    As you know, IT happens after hours. We pay hourly so you get compensated for overtime!

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