ABOUT IPSOS

Ipsos is the world’s third largest market research company, present in 90 markets and employing more than 18,000 people. Our passionately curious research professionals, analysts and scientists have built unique multi-specialist capabilities that provide true understanding and powerful insights into the actions, opinions and motivations of citizens, consumers, patients, customers or employees. We serve more than 5000 clients across the world with 75 business solutions.

Founded in France in 1975, Ipsos is listed on the Euronext Paris since July 1st, 1999. The company is part of the SBF 120 and the Mid-60 index and is eligible for the Deferred Settlement Service (SRD). ISIN code FR0000073298, Reuters ISOS.PA, Bloomberg IPS:FP www.ipsos.com

DIRECTOR, USER EXPERIENCE ​| FINANCE

We’re growing and looking for UX leaders with experience in fintech and financial services! The Director is responsible for managing multiple UX activities for our financial clients and helping guide our research team in new areas of emerging technology and capabilities for financial services both in the US and globally. This position oversees all phases of UX projects, including bidding and scoping, preparation, execution, and delivery. You’ll be an independent team leader working within a strong portfolio, but with freedom to grow our account base. You will also serve as a representative of UX as a Senior Practice Lead (SPL) to others within the Ipsos organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Director is responsible for managing established relationships, as well as identifying new opportunities and growing our reputation within finance / fintech.  

EXPERIENCE AND SKILLS

• Solid consulting skills and demonstrated expertise with UX research products and methods, especially within the financial space. Ability to be a trusted advisor for clients. ​
• Proven team leader and mentor.​
• Proven ability to deliver strong presentations and justify design recommendations.​
• Ability to create dialogue with clients around equitable, inclusive, and accessible design and bring a user-centered lens to all team initiatives. ​
• 5-10 years experience in user experience or a related field (e.g. qualitative or quantitative research) required.​
• 5+ years of experience in user experience research or design is highly preferred. Agency/consulting experience preferred. ​Experience in finance and fintech is also strongly preferred.

EDUCATION

• Bachelor’s degree in human factors, HCI, Psychology, Industrial Engineering, Industrial Design, Visual Design, Behavioral Sciences or equivalent experience is required (Master’s degree or higher preferred).​

SPECIFIC RESPONSIBILITIES

• Act as a project and thought leader within UX to bring fintech expertise to the team and build awareness of emerging technology, new payment offerings and consumer and B2B trends in the US and globally. Provide creative solution-focused direction to challenges. ​
• Work to improve the UX finance practice by contributing to team initiatives with subject matter expertise (e.g., user journey mapping, training, onboarding, process improvement, etc.).​
• Represent and champion the value of UX to external and internal clients, demonstrating knowledge of our approach, methodology and solutions to meet business needs. ​
• Collaborate with other teams in Ipsos to bring relevant market research capabilities to bear on innovation and product development through joint proposals and project execution
• Help clients understand the global financial services product and service space and ensure that local and regional trends as well as cultural nuance are kept at the forefront of global research design and execution.
• Manage multiple large research projects, focusing on all aspects of project management and execution through to delivery (research / design approach, execution, quality assurance, analysis, etc.).​
• Provide team oversight during the project to ensure high quality execution at all stages.​
• Create and/or review client deliverables and design recommendations to ensure impact, actionability, and grounding in research findings. ​
• Serve as main client point of contact for key account(s) with responsibility for maintaining and growing client relationship. ​
• Lead sales activities including working with Client Officers and UX team members to identify leads, lead sales meetings, define research design for proposals, oversee bidding activities, and close sales opportunities. ​
• Use expertise to identify the best method for a given problem and provide rationale for solutions to guide project design​

IPSOS’ COMMITMENT TO DIVERSITY & INCLUSION

Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do. 

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and allowing employees from all walks of life to flourish.  Ipsos encourages our employees to act in a respectful and responsible manner, in line with codes of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.

Ipsos is An Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability. 

Required Skills Required Experience