Job Description

ibex is offering an interim assignment for up to six months to support the IT technical functions. Reporting to the Director of Field Services, responsibilities will include supporting the site by utilizing strong pc troubleshooting skills, break fix, and problem-solving skills in maximizing the uptime of the pc’s, phones, agent software on the desktop, and site infrastructure as directed. The incumbent will interface with corporate network, PBX, windows administration, database, and application teams in addressing specific problems.

TYPICAL JOB QUALIFICATIONS:

The candidate must have related experience and good knowledge of Windows 7 and general call center operating software and hardware, Ethernet and WIFI, laptops, tablets, smartphones, printers. Candidate must be proactive and flexible, have effective written and verbal communication skills, work with a sense of urgency, and be a strong team player with a positive attitude with ability to learn quickly. The candidate must have the ability to troubleshoot technology issues and bring to logical conclusions. Ability to lift, carry, maneuver, move PC and related equipment is required.

EDUCATION: A.A.S in computer science or other related degree or an equivalent combination of education and experience.

EXPERIENCE: One to three years’ experience with installation, relocation, troubleshooting, repairs and preventative maintenance of desktop devices and software applications. VPN configuration knowledge a plus.

KNOWLEDGE/SKILLS/ABILITIES: All employees are expected to meet/exceed standard core competencies for all jobs. Additional knowledge, skills, and abilities that are required to perform the job are as follows:

· Must possess excellent English written and oral communication skills; ability to interface with clients at all levels.

· Experience working in a large, fast paced, call center environment utilizing VOIP technology.

· Working knowledge of Active Directory, GPO’s, and software deployment.

· Highly proactive; addresses site level issues with appropriate sense of urgency.

· Above average knowledge of Windows 7 and the system registry

· Must be a strong team player with a positive attitude and tenacity to complete the mission

· Quickly learn and communicate new technologies

· Proven ability to troubleshoot, install, and support the following: PC hardware, commercial and custom software suites, network connectivity for data, voice, Ethernet, and WIFI, image creation and deployment, IP phones, laptops, tablets, smartphones, and printers.

SPECIALIZED TRAINING AND CERTIFICATIONS: A+ certification required; MCP desired.

BUSINESS TRAVEL REQUIRED: N/A

NOTE: as standard business practice, employees are a minimum 18 years of age or older

Company Description

Delivering superior customer services for over 12 years, IBEX Global is a business process outsourcer offering an integrated suite of services that supports an expansive array of customer facing solutions. Headquartered in Washington, DC. IBEX Global delivers onshore, near shore and offshore solutions in 5 countries, across 18 call centers employing over 15,000+ customer service professionals. The recipient of several client and community awards such as the Goodwill Industries Employer of the Year, IBEX Global is one of the most forward thinking companies in the BPO industry. Our Employees Drive Our Business: The brightest minds and the most dynamic people in the industry help us deliver exceptional customer experiences every day. As our clients brand ambassadors, our employees are provided the opportunity to elevate their sales, marketing, and relationship management expertise to new heights. Careers at IBEX Global are carefully designed to encourage initiative and offer unlimited opportunity for growth. Our team of talented and motivated customer associates share a passion for success and our work culture rewards ingenuity and teamwork. This is the combination that has made us a leader in customer relationship management. If you are smart, inquisitive, resourceful and driven by ambition, join our team!