Remote for now, if and when converted to full time, 1 day a week in the local office.

• 3–5 years of hands-on experience administering IBM FileNet P8 and related IBM Automation platforms in an on-premises environment.
• Experience administering IBM FileNet Content Platform Engine (CPE), IBM Content Navigator (ICN), IBM Business Automation Workflow (BAW), and IBM Case Manager.
• Knowledge of IBM Process Engine and FileNet Object Store administration.
• Experience supporting IBM WebSphere Application Server (WAS) Network Deployment environments and clustered deployments.
• Ability to install, configure, and maintain IBM fix packs, security patches, and minor version upgrades.
• Experience migrating workflow models, case solutions, and FileNet object store configurations across development, test, and production environments.
• Strong understanding of system monitoring, including server health, log analysis, storage management, and database connection pool monitoring.
• Experience managing platform security, including LDAP integrations, authentication, authorization, and Object Store access control lists (ACLs).
• Ability to troubleshoot platform, middleware, and infrastructure issues, analyze logs, identify bottlenecks, and coordinate issue resolution with IBM Support.
• Experience collaborating with database administrators to optimize Oracle databases supporting CPE, ICN, and BAW environments.
• Working knowledge of on-premises networking concepts, including load balancers, SSL certificate management, DNS, and firewalls.
• Experience using source code and version control repositories such as Bitbucket (or similar Git-based platforms) to manage application code, configuration changes, and deployment artifacts.
• Experience in an Agile Technology Development environment, preferably SAFe.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication and collaboration skills with cross-functional infrastructure, middleware, database, and application support teams.

• Solves problems, performs analysis, researches, and tests functions for systems and networks.
• Primary duties may include, but are not limited to: Provides trouble resolution on complex problems.
• Leads implementations for systems and networks; develops testing plans to ensure quality of implementation.
• Represents major upgrades and reconfigurations in change control.
• Designs and analyzes mix of vendor services meeting business requirements; maintains relationship with key vendors.
• Leads lights-on initiatives to consolidate equipment and/or implement business relocations.
• Performs capacity analysis; recommends and implements capacity increases; serves as the technical escalation for results of preventative maintenance routines; supervises preventative maintenance.
• Performs the most complex operations and administration tasks.
• Requires BS/BA degree in related field of study and a minimum of 3 years of experience in a support and operations role in any of the following areas: servers, networks, telecommunications, storage, mainframe, operating systems, middleware, disaster recovery, collaboration technologies, hardware/software support or other infrastructure services role; or any combination of education and experience, which would provide an equivalent background.
• Multiple trade certifications and/or continuing education strongly preferred.
• If this job is assigned to any Government Business Division entity, the applicant and incumbent fall under a `sensitive position' work designation and may be subject to additional requirements beyond those associates outside Government Business Divisions.
• Requirements include but are not limited to more stringent and frequent background checks and/or government clearances, segregation of duties principles, role specific training, monitoring of daily job functions, and sensitive data handling instructions. Associates in these jobs must follow the specific policies, procedures, guidelines, etc. as stated by the Government Business Division in which they are employed.