Job Description
ABOUT ICE CONSULTING:
We are a privately owned leading Managed IT Services company. Since 1996 we have specialized in providing a full range of services from Network & Security, UNIX/Linux & Windows Engineering, System & Database Administration, Help Desk Support, VoIP Support, and maintenance of IT infrastructures for our clients, which are primarily made up of small- to medium-sized enterprises.
WHAT WE ARE LOOKING FOR:
The ideal candidate for the Systems Technical Team Manager position is seasoned professional with a strong proven technical background, extensive experience manaaging and leading a team, and experience working for a professional services organization that provides managed services to a diverse group of clients within varying technical environments. Experience heading a division within an organization that is made up of Systems Engineers and Administrators as well as other technical support staff is strongly preferred.
ABOUT THIS POSITION:
This position will be based out of our corporate headquarters in Milpitas, CA, and its primary responsibilities fall into three categories:
You will work directly with members of ICE Consulting’s leadership team, other management and supervisory team members, our clients to determine each client’s needs, establish deliverables and timelines for your team, and ensure your timely and accurate completion of such deliverables.
You should have a level of technical knowledge and experience that enables you to oversee our company’s hardware, software, and computer networks while also monitoring network infrastructure and resolving system issues as they arise.
Major keys to success in this position will be leadership ability, technical knowledge, time management skills, organization, and the ability to work on multiple projects at once.
ADDITIONAL RESPONSIBILITIES:
MAJOR TECHNICAL KNOWLEDGE FIELDS:
MAJOR MANAGEMENT RESPONSIBILITIES:
Performance Assessment
Compliance Audits
Employee Relations
Training/Coaching
Responsible for providing services to clients within SLA
Tracking of Billable Hours
Managing systems team in USA and Asia office
Maintain and optimize local company networks and servers.
Oversee data backup and system security operations (e.g. – user authorization, firewalls, etc.)
Manage installations, upgrades, and configurations of hardware and software
Manage and assign team schedule
Assess system performance and recommend improvements
Resolve issues escalated by your technical team members
Ensure data is handled, transferred, and/or processed according to legal and company guidelines
Provide support and guidance to stakeholders via help desk
Control costs and budgets related to IT systems
Manage contracts with vendors (e.g. – development platforms, telecommunication companies, password managers, etc.) and software licenses
Manage information technology and computer systems
Plan, organize, control, and evaluate IT and electronic data operations
Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance
Design, develop, implement, and coordinate systems, policies, and procedures
Ensure security of data, network access, and backup systems
Identify problematic areas and implement strategic solutions in a timely manner
Conduct regular audits of Systems Team practices to ensure efficiency
REQUIREMENTS
Company Description
ICE Consulting has been providing managed IT Services for over 20 years. We provide end to end IT services, networking, security, virtualization, servers, backup, cloud services (servers and backup), email, database, help desk, voice and more. Since 1996 we have provided IT services to 1000s of SMB & Enterprise companies. Please look us up at www.iceconsulting.com