Job Description

SUMMARY/OBJECTIVE

An ICMS Employee Benefits Account Manager is responsible for the day to day execution of client services administration for an assigned block of clients. In this important role, the Account Manager is the “face” of ICMS to our clients, solving complex customer service problems, maintaining data integrity and quality, preparing RFPs and taking the lead on renewals. Account Managers serve as the client’s point of contact for all issues and services related to the account.

ESSENTIAL FUNCTIONS

1. Provide and manage administrative support to an assigned block of clients
2. Support senior level client services team members
3. Day to day contact for client for service needs
4. Escalate client concerns when appropriate to carriers
5. Must understand benefit financials and create ad-hoc reports
6. Maintain data integrity and quality within Benefit Administration platform.
7. Take lead on designated renewals: prepare RFP, collect and review competitive proposals, prepare renewal presentation illustrating market offerings
8. Coordinate employee communications for enrollment
9. Oversee new client set-up, renewals and open enrollment meetings
10. Establish and preserve a solid business rapport with clients and vendors
11. Educate clients on applicable legislation and market trends
12. Generate client interest in additional lines of coverage and cross serving opportunities
13. Additional responsibilities as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

1. Business Acumen

2. Detail orientated

3. Communication Proficiency

4. Customer/Client Focus

5. Results Driven

6. Quick Learner

7. Independent Thinker

WORK ENVIRONMENT

This job currently operates in a remote setting with a future plan to return to a professional office environment (CV-19 Permitting). Must be a team player and a self-starter.

This is a full-time position. Core Schedule of work hours are Monday through Friday, 8:00 a.m. to 5 p.m.

EDUCATION AND EXPERIENCE

• Bachelor’s degree preferred
• Minimum 2-3 years’ industry experience in employee benefits and/or insurance
• Must obtain and preserve required licenses/certifications as required (company sponsored)
• Able to work in a team environment as well as independently
• Proficient use of applicable technology (PowerPoint, Excel, Word, Outlook)
• Strong communication skills both oral and written with all levels of an organization, both internally and externally
• Demonstrated ability to successfully conduct employee benefit meetings of varying audience size

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.

Company Description

ICMS is a full service employee benefits consulting firm. By utilizing creative and ICMS solutions, we assist our clients to achieve greater value by increasing efficiencies, reducing cost thereby enhancing employee productivity consistent with each client’s unique culture. In their assignments, our professionals draw on industry experience to develop solutions unique to our clients’ culture and human capital needs. At ICMS, our strength is our people. You will find our team foundation includes experienced and diversified professionals that come from senior management Benefit Plans and technical backgrounds. Actuarial studies and valuations Auditing Benefits Finance and Budgets Claims Administration and review Customer Service Operations Government Relations and Regulations Human Resource Consulting Life Insurance and AD&D Long Term Care Insurance Long Term and Short Term Disability Medical and Dental Insurance Medical Management National Networks Integration Operations and Procedures Provider Contracting Reinsurance – Stop/Loss Retirement Plans Qualified Defined Contribution and Defined Benefit Arrangements Risk Management Assessments Special Risk Coverages Third Party Administration Utilization Review Services Trust Fund Merger Studies Mission: We create new standards of service and results by partnering with clients to deliver innovative and practical employee benefits solutions using a consultative approach. Vision: Powered by innovation, guided by integrity and collaborative approach, we help our clients achieve their most challenging goals.