Job Description

Job Description

As ICOMM continues to grow, we are looking for people with strong Excel skills, accounting knowledge, and customer service focus to fill the role of Telecom Expense Analyst.

The Telecom Expense Analyst will maintain and evaluate telecommunications service records for ICOMM’s clients, including wireline and wireless services, and assist with customer requests. This includes evaluating telecom carrier statements, assisting in managing the inventory of telecommunication services, reviewing contracts, reviewing and paying invoices, and managing billing disputes. In addition you will provide help with financial reporting including budgeting, forecasting, accruals, & responding to ad hoc customer requests. Ideally, candidates would have proven experience with invoice management and processing and customer support. It is a plus that they would also have experience working with telecom providers via email and/or phone, and understanding their terminology, but this is not a requirement.

Responsibilities include:

• Database entry and validation
• Monthly invoice validation and processing
• Tracking of orders and billing disputes
• Monthly financial reporting
• Communication with team members, company management, telecom vendors and clients regarding open issues, project status updates, etc. via chat, email, or phone
• Respond to internal and external customer queries in a timely and accurate manner, via chat, email, or phone

Requirements:

• The successful candidate for this position will possess the following characteristics:
• Strong technical skills
• Intermediate level knowledge of Microsoft Excel
• Customer service-centric
• Ability to perform tasks in a highly detail-oriented & efficient manner
• Proactive, willing to get things done and able to work independently
• Exceptional Organizational and time management skills
• Positive and professional demeanor

Company Description

ICOMM is a dynamic, fast growing IT and Telecommunications Management firm, specializing in IT and Telecom Expense Management, Telecom Support Services and Enterprise Mobility Management. For over 20 years, ICOMM has built a strong reputation as a trusted service provider, supplying outsourced support services for midsize to large corporations, resulting in improved end-user satisfaction and significant annual cost-savings for enterprise customers.

Company Description

ICOMM is a dynamic, fast growing IT and Telecommunications Management firm, specializing in IT and Telecom Expense Management, Telecom Support Services and Enterprise Mobility Management. For over 20 years, ICOMM has built a strong reputation as a trusted service provider, supplying outsourced support services for midsize to large corporations, resulting in improved end-user satisfaction and significant annual cost-savings for enterprise customers.