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System Administrator

IDB Pro, LLC.

System Administrator

Newport Beach, CA
Full Time
Paid
  • Responsibilities

    Job Description

    IDB Pro, LLC is a growing organization that provides technology consulting, infrastructure management, and application development to clients in various vertical markets. Most of our clients are in the Orange County area, which is where most of your work will take place.

    We are seeking a System Administrator to join our team. You must be comfortable working for a small business, must be self-driven and motivated with strong customer service and communication skills.

    RESPONSIBILITIES:

    • Manage Windows Server infrastructure and Office 365 tenants
    • Provide technical assistance with computer hardware and software
    • Manage network and firewalls settings
    • Resolve issues for clients via phone, in person, or remotely using our remote access software
    • Monitor client device health using our integrated dashboard
    • Track customer issues and resolutions and follow-up with outstanding issues

    QUALIFICATIONS:

    • 5+ years of system administration experience
    • Strong Windows infrastructure troubleshooting skills
    • macOS experience
    • Customer service oriented, friendly, and proactive
    • Strong troubleshooting and critical thinking skills
    • Positive and professional demeanor
    • Clear communication

    Company Description

    IDB Pro was founded in 2008 and has been servicing customers in California and Texas ever since. We provide a suite of technology services including remote monitoring and management, outsourced help desk and technical support, system integration, custom app development, and much more! We are a non-stop shop for small business technology needs!