POSITION OVERVIEW:
The manager in training learns the overall operation of the store under the direction of the Store Manager. The Manager in Training will train to provide leadership and directions of a multimillion-dollar business unit, with focus on delivering an exceptional customer experience. Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regularity standards.
PRIMARY DUTIES AND RESPONSIBILITIES:
PEOPLE MANAGEMENT SKILLS –IN TRAINING FOR THE FOLLOWING:
- Create a work culture that makes your store an inviting place to work
- Be a role model who coaches, mentors and inspires team members
- Delegate tasks to team members and set priorities
- Communicate in a clear and concise manner to team, leading effective huddles/meetings/coaching sessions, keeping team well informed of pertinent information
- Participate in store recruitment and create succession plans for the store
- Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements
- Complete and hold team accountable to complete required training within allocated timeframes
- Create and/or monitor the creation of efficient weekly store schedules for both sales and support functions
CUSTOMER OFFERING:
- Deliver exemplary customer service
- Resolve customer complaints regarding sales and service; ensure Area Manager is informed of all customer complaints
- Accountable for each new product launch
- Review customer surveys and manage appropriately
- Understand and utilize local market tends as provided by Area Manager
- Evaluate programs and promotions for effectiveness and offer recommendations to Area Manager
FINANCIAL:
- Ensure that goals will be met through appropriate planning and organization of labor, inventory, and finances for short and long-term success
- Meet or exceed financial targets through partnership with Area Manager
- Review and monitor the Loss Prevention program to protect the company’s inventory and assets
- Review financial documentation (invoices, costs etc.) for accuracy
- Monitor and make appropriate adjustments to scheduling to achieve labor cost
DAY TO DAY OPERATIONS:
- Ensure all merchandising and pricing guidelines are followed
- Ensure store is clean and presentable and action any maintenance issues
- Execute merchandising programs and track results
- Manage communication (mail, email, voicemail)
- Maintain inventory levels, as well as inventory ordering and receiving
- Respond to customer complaints
- Organize and/or attend OHS and LP meetings and training sessions
- Actively aim to increase and share industry knowledge
- Develop relationships with store stakeholders
- Set daily tasks for the store
- Review flyers, upcoming event and promotions; execute appropriately
REGULATORY ADHERENCE:
- Ensure that OHS, LP, ProServe/Serving It Right/TAP or Rserving and other regulatory requirements and procedures are implemented and adhered to
- Participate in health inspections, audits and required corrective actions
- Maintain First-Aid, LP and OHS Training
- Maintain ProServe/Serving It Right/TAP or Rserving and ensure employees maintain ProServe/Serving It Right/TAP or Rserving
Required Skills
REQUIRED EXPERIENCE:
REQUIRED WORK EXPERIENCE:
- Minimum, 3-years’ experience in retail environment
- Minimum, 3-years’ supervisory and/or management experience
REQUIRED EDUCATION:
- High School Diploma or equivalent
- ProServe/Serving It Right/TAP or Rserving Certification
- First-Aid Certificate is considered an asset
- Training in wine/beer/spirits (preferred, not required)
REQUIRED/PREFERRED OTHER SKILLS AND CAPABILITIES:
- Highly self-motivated
- Customer service driven
- Effective leadership of large team
- Strong sales background
- Proven track record of success
- Strong communication skills (written and verbal)
- Must be able to pass a Background Check
- Must have access to reliable transportation
REQUIRED EMPLOYEE RESPONSIBILITIES INCLUDE THE FOLLOWING, BUT ARE NOT LIMITED TO:
- Employees must work in compliance with OH&S acts and regulations
- Use personal protective equipment and clothing as directed
- Report workplace hazards and dangers to your Manager or Health and Safety Representative
- Report all accidents and incidents immediately to their Manager and document it in ThinkLP
- Report all broken or damaged equipment to your Manager and document it in ThinkLP
EMPLOYEES HAVE THE FOLLOWING BASIC RIGHTS:
- Right to refuse unsafe work
- Right to participate in the workplace health and safety activities through the Health and Safety Committee (HSC) or as a Worker Health and Safety Representative
- Right to know, or the right to be informed about, actual and potential dangers in the workplace
PHYSICAL REQUIREMENTS:
- Available to work a varied retail schedule, including evening and weekends
- Able to safely lift up to 50 pounds
- Able to stand for an extended period
- Comfortable climbing ladders
Required Experience