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Customer Service/Enrollment Agent I

Avacend, Inc.

Customer Service/Enrollment Agent I

Murfreesboro, TN
Paid
  • Responsibilities

     Fiber inventory database specialist. Compiles and computes data from a wide variety of sources, the majority of which are of a complex or technical nature.  Conducts investigation on moderately complex issues under limited supervision; prepares reports and recommendations for professional and/or managerial staff action. Drafts and edits for review correspondence which is moderately complex technical, and confidential in nature, including correspondence developed on issues under investigation. Minimum A.A.S. degree. Well organized in application of engineering Microsoft Office Suite. 1 to 5 years of experience. JOB TITLE: FIM/3GIS database analyst JOB DUTIES: •       Follows standard organizational practices and guidelines.   •       Conduct Research to locate and obtain existing databases. •       Analyze spatial data for geographic statistics to incorporate into documents and reports. •       Design and update database, applying additional knowledge of spatial feature representations. •       Move, copy, delete, and add files, drawings, and maps to output reports in hard copy or electronic transfer. •       Convert electronic files to PDF and upload to File Management Database. •       Enter fiber or facility data into Verizon FIM system from other Verizon systems or from paper based records •       Update Verizon systems with scheduled and actual completion dates of assignments for projects MUST HAVE SKILLS: •       General Computer Skills – Proficiency with Microsoft Office suite of applications (Outlook, Excel, Word, Visio) Google Earth and Adobe Pro. •       Ability to read and interpret underground and aerial telecom facilities records on maps and fielding notes.  •       Experience with AutoCAD or Microstation. •       Analytical Skills - The ability to solve problems using the GIS suite of tools. •       Research various websites for GIS data applicable to each project. •       Ability to pay close attention to detail and make sound decisions using information at hand. •       Ability to learn FIM and other suite of Verizon tools •       Strong Verbal and Written communication skills. •       Ability to work independently or in the field with limited supervision while in the field. DESIRED SKILLS: Best to use bullet points and same basic format as the previous section. This section would describe the "perfect candidate". These skills are not required to perform the role, but would be helpful and in some cases could supersede a missing "must have" skill. EDUCATION/CERTIFICATIONS: •       Requires High school degree and 2+years job-related experience or degree in related field. A combination of education and applicable work experience will be strongly considered . REQUIRED 

    Required Skills Required Experience

  • Qualifications
    • Personable, enthusiastic and engaging personality
    • Ability to maintain a positive rapport with customers, providing world class service
    • Excellent communication skills, both verbal and written
    • Exemplary customer service skills, analytics and problem- solving skills
    • Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements