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Customer Service Representative/Enrollment Agent I (Part-Time Daytime Hours)

IAP Worldwide Services, Inc

Customer Service Representative/Enrollment Agent I (Part-Time Daytime Hours)

San Diego, CA
Full Time
Paid
  • Responsibilities

    SUMMARY OF POSITION:

     

    IAP is seeking a Sr. Instructor based out of San Diego, CA to perform US Navy 3-M training and provide briefs to raise awareness and the knowledge level critical to maintenance management or execution for support of material condition readiness of US Navy surface ships.

     

    ESSENTIAL JOB FUNCTIONS: (not limited to duties as described – performs related duties as requested)

     

    The Sr. Training Specialist (Sr. Instructor) shall

    • Provide training to more senior naval personnel and civilians on naval maintenance staffs.

    • Provide process improvement recommendations to TYCOM staff.

    • Provide training at the Senior Officer level (often 0-5 and 0-6 audience) and ship's wardrooms.

    • Provide training to Port Engineers and other shore management personnel such as Availability Work Package (AWP) managers as well as Type Desk Officers and Type Desk Assistants.

    • Effectively communicate and serve as an instructor and mentor to senior officers and senior civilian maintenance management.

    • Participate in course development and provide training for the following 3-M courses/disciplines:

    • SWOS Basic Division Officer Indoctrination: Provide prospective Division Officers training that focuses on Navy maintenance policy and processes, Navy maintenance and ship organizations, 3-M management, self-assessment and documentation, and maintenance availability work package development and management. Review fundamentals on how to manage shipboard 3-M documentation including; PMS spot checks, reports, and certification criteria, determine and improve a ships CSMP accuracy, and determine and improve ships configuration accuracy.

    • SWOS Department Head: Provide prospective Department Heads training that focuses on Navy maintenance policy and processes, Navy maintenance and ship organizations, 3-M management, self-assessment and documentation, and maintenance availability work package development and management. Review fundamentals on how to manage shipboard 3-M documentation including; PMS spot checks, reports, and certification criteria, determine and improve a ships CSMP accuracy, and determine and improve a ships configuration accuracy.

    • This material contains proprietary information of IAP Worldwide Services, Inc. (IAP). Disclosure to others, use, or copying without the express written authorization of IAP is strictly prohibited. Any authorized copying of this material, in whole or in part, must include this legend.

    • SWOS Surface Command: Provide prospective Commanding Officers/Executive Officers training that focuses on Navy maintenance policy and processes, Navy maintenance and ship organizations, 3-M management, self-assessment and documentation, and maintenance availability work package development and management. Review fundamentals on how to manage shipboard 3-M documentation including; PMS spot checks, reports, and certification criteria, determine and improve a ships CSMP accuracy, and determine and improve a ships configuration accuracy.

    • SWOS Major Command: Provide review for senior officer/afloat staff focus on Navy maintenance policy and processes, Navy maintenance and ship organizations, 3-M management, self-assessment and documentation, and maintenance availability work package development and management. Review the off-ship maintenance organizations, policies and processes and how they relate to planning and executing a ship’s Chief of Naval Operations (CNO) Availability.

    • Availability training: Provide shipboard training to Officers and/or Chief Petty Officers on CNO availability planning, preparation, execution, and closeout efforts focused on ships force responsibilities.

    • Type Desk Office/Type Desk Assistant: Provide training that focuses on maintenance policy and processes, Navy maintenance and ship organizations, 3-M management, self-assessment and documentation, and maintenance availability work package development and management. Provide review of current Surface Ship Navy maintenance infrastructure, policy and processes that support US Navy ships throughout ship expected service life.

     

     

    EDUCATION & EXPERIENCE: (or equivalent)

     

    • Served as an officer in a leadership role for material condition readiness as both a member of ship’s company and at an afloat/ashore staff level Have had Command of at least one United States surface ship.

    • Have had command of at least one United States surface ship as an O-5 with one tour at Echelon III or higher U.S. Navy surface ship staff level.

    • 2 years’ experience (within the last 5 years) with shore management programs for surface ship maintenance, to include the roles of Port Engineers, Availability Work Package Managers, Type Desk Officers, and Type Desk Assistants.

    • 2 years’ experience conducting technical briefs at the Senior Officer level (at least 0-5/0-6 level audience), ship's wardrooms, and ashore maintenance managers.

    • Strong communication skills; ability to communicate with senior naval and civilian personnel in a naval environment

    LICENSE & CERTIFICATIONS:

     

    • Master Training Specialist (Desired)

     

     

    +--------------------------------------------------------------------------+ |   | | | | KNOWLEDGE & SKILLS | | | |   | | | | - Broad experience in shipboard systems and material condition | | - Able to effectively communicate and serve as an instructor and | | mentor to senior | +--------------------------------------------------------------------------+ |   | | | | PHYSICAL REQUIREMENTS/WORKING ENVIRONMENT | | | |   | | | | - N/A. | | | |   | | | | TRAVEL | | | |   | | | | - Some travel (<20%) travel is | +--------------------------------------------------------------------------+ | SECURITY CLEARANCE: | | | | - SECRET | | | |   | +--------------------------------------------------------------------------+ |   | +--------------------------------------------------------------------------+ |   | +--------------------------------------------------------------------------+

     

     

    +--------------------------------------------------------------------------+ |   | +--------------------------------------------------------------------------+ |   | +--------------------------------------------------------------------------+ |   | +--------------------------------------------------------------------------+ |   | +--------------------------------------------------------------------------+

    Required Skills Required Experience

  • Qualifications
    • Strong technical aptitude that includes the ability to work across multiple enrollment capture equipment workstations (tablet vs computer set up)
    • Ability to learn and adapt quickly to new technologies/operating procedures, as well as new service offerings and evolving work environments
    • Ability to work in a fast paced, customer-facing environment while maintaining professionalism at all times
    • Ability to maintain a high level of productivity under minimal supervision
    • Highly motivated to assist customers with enrollment needs
    • Passionate about the IdentoGO environment and committed to presenting a high quality enrollment experience to every customer
    • Strong people and customer service skills-you're approachable, a good listener, and empathetic to your customers, with excellent verbal communication skills
    • Ability to problem solve and troubleshoot complex situations
    • Strong written communication skills, including ability to read and interpret emails, and provide logical written responses in a timely manner
    • Comfortable with performing basic administrative tasks
    • Committed to the highest level of ethics and integrity and providing customer privacy
    • Enthusiastic about learning the IdentoGo services and programs offered within the enrollment center and providing that knowledge to our customers
    • Committed to flexibility – work hours are based on business needs and may vary, including evening and weekend hours