Strong technical aptitude that includes the ability to work across multiple enrollment capture equipment workstations (tablet vs computer set up)
Ability to learn and adapt quickly to new technologies/operating procedures, as well as new service offerings and evolving work environments
Ability to work in a fast paced, customer-facing environment while maintaining professionalism at all times
Ability to maintain a high level of productivity under minimal supervision
Highly motivated to assist customers with enrollment needs
Passionate about the IdentoGO environment and committed to presenting a high quality enrollment experience to every customer
Strong people and customer service skills-you're approachable, a good listener, and empathetic to your customers, with excellent verbal communication skills
Ability to problem solve and troubleshoot complex situations
Strong written communication skills, including ability to read and interpret emails, and provide logical written responses in a timely manner
Comfortable with performing basic administrative tasks
Committed to the highest level of ethics and integrity and providing customer privacy
Enthusiastic about learning the IdentoGo services and programs offered within the enrollment center and providing that knowledge to our customers
Committed to flexibility – work hours are based on business needs and may vary, including evening and weekend hours