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Customer Service Representative/Enrollment Agent I (Part-Time Daytime Hours)

Seaward Services, Inc.

Customer Service Representative/Enrollment Agent I (Part-Time Daytime Hours)

Norfolk, VA +1 location
Full Time
Paid
  • Responsibilities

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    **FOR CONSIDERATION, ALL APPLICANTS MUST APPLY TO THE POSITION AND MUST COPY AND PASTE THIS LINK INTO A NEW BROWSER WINDOW TO COMPLETE A BRIEF SURVEY: HTTPS://WWW.CINDEXINC.COM/C/6E6B8A ** 

     

    KEY RESPONSIBILITIES AND ACCOUNTABILITIES

    • Assist the VP of operations in oversight of day-to-day operations of various sites and vessels in execution of services to customers
    • Implement operational efficiencies, with focus on metrics and goal-setting, and direct the operations of the company in support of its goals
    • Contribute to the Company’s vision and strategy
    • Support the overall process of management and corporate decision-making to ensure the organization maximizes its short, medium and long-term profitability
    • Liaise with other management personnel on the implementation of the company’s strategic and operational plans

    MANAGEMENT OF THE OVERALL OPERATIONS FUNCTION

    • Provide support to vessel masters and site managers with regard to company-wide programs and systems, with particular emphasis on systems that address safety and regulatory issues
    • Support ISM Safety Management Systems and ISO Quality Management Systems and subsequent certification and documentation, and liaise with Corporate Safety and Quality Director
    • Assist with investigating navigational accidents/incidents and eliminate identified deficiencies
    • Maintain the Company’s maritime training program. This shall include the tracking of licenses and ratings and proficiencies
    • Support VP of operations as the senior liaison with regard to regulatory issues
    • Demonstrate financial management and budgeting skills
    • Make sound business decision based on data and statistics
    • Utilize the latest technology to enhance the growth of an organization
    • Maintain effective key agency relationships
    • Prudently manage resources within budgetary guidelines according to company policy and within ethical corporate governance guidelines
    • Maintain an organizational culture, values and reputation in Company markets and with all staff, customers, suppliers, partners and regulatory/official bodies
    • Protect organization's value by keeping information confidential
    • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
    • Attend pertinent association and industry events as required
    • All other duties as assigned

     

     

    Required Skills

    EXPERIENCE AND SKILLS

    • 5 years’ minimum industry experience
    • Seagoing experience in the deck or engineering department on a U.S. Coast Guard license
    • Experience working with or in support of US military operations
    • Sound working knowledge of USCG and IMO regulations and requirements
    • Computer literacy in conjunction with administrative skills
    • Ability to use independent judgment and discretion to develop and execute innovative solutions to problems
    • Excellent career record in the maritime industry
    • Possess and demonstrate superior judgment, analytical ability, performance under pressure
    • Thoroughly understand all pertinent regulations and laws under which the Company operates
    • Communicate clearly and effectively both orally and in writing
    • Logically and independently plan, organize, and complete work assignments
    • Demonstrate well-developed interpersonal skills
    • Set and achieve high standards of performance
    • Demonstrate initiative and be able to make progress on multiple assignments under time constraints
    • Good project and time management skills
    • Knowledge of business and management principles
    • Ability to work collaboratively
    • Willing to travel locally, nationally and internationally and work flexible hours

    Required Experience

    EDUCATION/CERTIFICATION

    • USCG Oceans license Required
    • Minimum B.S. in a maritime or related field of study strongly preferred (or combination of education and experience that provides an equivalent level of knowledge of operations management)
  • Qualifications

    EXPERIENCE AND SKILLS

    • 5 years’ minimum industry experience
    • Seagoing experience in the deck or engineering department on a U.S. Coast Guard license
    • Experience working with or in support of US military operations
    • Sound working knowledge of USCG and IMO regulations and requirements
    • Computer literacy in conjunction with administrative skills
    • Ability to use independent judgment and discretion to develop and execute innovative solutions to problems
    • Excellent career record in the maritime industry
    • Possess and demonstrate superior judgment, analytical ability, performance under pressure
    • Thoroughly understand all pertinent regulations and laws under which the Company operates
    • Communicate clearly and effectively both orally and in writing
    • Logically and independently plan, organize, and complete work assignments
    • Demonstrate well-developed interpersonal skills
    • Set and achieve high standards of performance
    • Demonstrate initiative and be able to make progress on multiple assignments under time constraints
    • Good project and time management skills
    • Knowledge of business and management principles
    • Ability to work collaboratively
    • Willing to travel locally, nationally and internationally and work flexible hours
  • Locations
    Atlantic Beach, FL • Norfolk, VA