Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Enrollment Agent I

IAP Worldwide Services, Inc

Enrollment Agent I

National
Full Time
Paid
  • Responsibilities

    IAP – INGENUITY AND PURPOSE

     

    WWW.IAPWS.COM

     

    A leading international government contractor for more than 60 years, IAP provides a broad spectrum of services and solutions to U.S. and international government agencies and organizations.  A world-class leader in providing seasoned program management, IAP leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges. IAP's corporate headquarters is located in Cape Canaveral, FL, and operates in over 100 locations in 20 countries worldwide. IAP also maintains offices in Panama City, FL, Virginia, the United Kingdom, and the Middle East.

     

    JOB DESCRIPTION:

    Designs and plans network communications systems. Provides specifications and detailed schematics for network architecture. Provides specific detailed information for hardware and software selection, implementation techniques and tools for the most efficient solution to meet business needs, including present and future capacity requirements. Conducts testing of network design. Maintains technical expertise in all areas of network and computer hardware and software interconnection and interfacing, such as routers, multiplexers, firewalls, hubs, bridges, gateways, etc. Evaluates and reports on new communications technologies to enhance capabilities of the network.

     

    LOCATION: Afghanistan (Bagram)/Kuwait/Iraq/Djibouti/Jordan.

     

    ESSENTIAL JOB FUNCTIONS:

    • Monitors and manages system resources, including CPU usage, disk usage, and response times to maintain operating efficiency.
    • Writes or modifies basic scripts to resolve performance problems and automate systems administration tasks.
    • Manages and supports secure Virtual Private Networks (VPNs).
    • Performs or assists in troubleshooting and diagnosing production problems; corrects identified problems.
    • Performs systems security administration functions, including creating user profiles and accounts.
    • Provides monitoring and primary response and intervention for information technology related security incidents and violations.

     

    EDUCATION AND EXPERIENCE:

    • Associates Degree in Information Technology (military experience as a network admin or system admin can substitute for the Associates degree).
    • 5 years network administration experience.
    • 3 years system administration experience
    • Experience with MS Windows Server 2012, Exchange Server 2016, and Active Directory.

     

    ADDITIONAL REQUIREMENTS:

    • Cisco Certified Network Professional (CCNP) or CompTIA Network+ (must provide copy of certification).
    • Demonstrate competence with the following protocols and technologies: Routing protocols (BGP, BGP VPNv4, EIGRP OSPF, MPLS and VRF) and Multicast protocols (PIM, MSDP and MBGP). Switching protocols (spanning tree, MISTP, PVST, RPVST+, VTP, MAB, VLAN and private VLAN). DMVPN technologies (NHRP phase 3, per tunnel QOS, IKE, IPSEC, EZVPN and site-to-site VPN).
    • Medically/Physically fit for deployment with U.S. Military Forces Outside the Continental United States (OCONUS), under the provisions of USCENTCOM Medical Standards.
    • Possess a valid and current U.S. Passport and Driver’s License.

     

    DESIRED QUALIFICATIONS:

    • Experience with VMWare
    • Prior military experience and/or experience supporting military forces in Iraq and/or Afghanistan
    • CCNA
    • CCNP
    • MCTS
    • MCITP
    • CompTIA Security+

     

     

    TRAVEL REQUIRED: 100%

     

    CLEARANCE LEVEL: Top Secret/SCI

     

    PROJECTED START DATE:  ASAP

     

    DURATION OF EFFORT:  Multi-year

     

    WORK HOURS: 84 hours per week

     

    IAP IS AN EOE, INCLUDING DISABILITY/VETS. 

    ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, NATIONAL ORIGIN, DISABILITY, OR STATUS AS A PROTECTED VETERAN. 

    Required Skills Required Experience

  • Qualifications
    • Strong technical aptitude that includes the ability to work across multiple enrollment capture equipment workstations (tablet vs computer set up)
    • Ability to learn and adapt quickly to new technologies/operating procedures, as well as new service offerings and evolving work environments
    • Ability to work in a fast paced, customer-facing environment while maintaining professionalism at all times
    • Ability to maintain a high level of productivity under minimal supervision
    • Highly motivated to assist customers with enrollment needs
    • Passionate about the IdentoGO environment and committed to presenting a high quality enrollment experience to every customer
    • Strong people and customer service skills-you're approachable, a good listener, and empathetic to your customers, with excellent verbal communication skills
    • Ability to problem solve and troubleshoot complex situations
    • Strong written communication skills, including ability to read and interpret emails, and provide logical written responses in a timely manner
    • Comfortable with performing basic administrative tasks
    • Committed to the highest level of ethics and integrity and providing customer privacy
    • Enthusiastic about learning the IdentoGo services and programs offered within the enrollment center and providing that knowledge to our customers
    • Committed to flexibility – work hours are based on business needs and may vary, including evening and weekend hours