This position requires the candidate to be hands-on with Avaya Call Management systems. Specifically, the candidate is expected to understand Avaya call centers and routing solutions. Ability to take a routing design and translate into a working solution on the Avaya ACDS. Ability to triage an issue, provide production support for calls and troubleshoot issues real-time.  The profile requires past experience in deployment of call center solutions for large enterprises. Call center telephony is a must !! Excellent problem solving skills is a must in the fast paced organisation. Required Skills:

• Avaya Call Center and Routing engineer. 
• Configuration of Avaya Call Routing components 
• Configuration of Skills / VDNs 
• Design of customer experience and programming vectors for call routing  
• Installation of IP and SIP devices, 
• Applicant MUST have strong knowledge of design and hands-on ability to implement Call Center functions for the AVAYA PBX, AVAYA CMS Server, Avaya AES and related applications.
• Position involves all phases of implementing telephony systems (including VOIP technology) with end user customers 
• Responsibilities require designing call center solutions and troubleshooting of calls
• Position requires interfacing with business customers on a daily basis and requires a friendly, professional interpersonal approach 
• Provide 24X7 production support. The Applicant will be on-call support and be available to answer calls during assigned schedule Desired Skills:
• Experience in scoping, planning, analysis, technical design, development, implementation, evaluation and/or support of new and existing telephone Call Centers in a large distributed environment. 
• Must have Formal Training on Implementing and Trouble Shoot Avaya CMS Hardware, Software and OS. 
• A Minimum of 7 years hands-on Advanced Vectoring experience including the development of Call Prompting, Best Services Routing, Look Ahead Interflow. 
• Have working experience with Genesys advanced call routing setup and control via CTI Interfaces. 
• Bachelor of Science Degree in Telecommunications, Computer Science, Electrical Engineering, or equivalent required

Required Skills Required Experience

JOB SUMMARY

Access Control Specialist needed to support large facility in Bethesda, MD or Mclean VA. This is a Full Time Weekday position, 7:30-4pm.

Specialists are responsible for providing administrative security services to the compound. Duties are performed in an industrial security office with requirements to obtain security clearances on employees and visitors that is needed to assist in arranging visit authorizations to gain access to restricted areas. Access Control Specialists are consistently engaged with the customers over various security needs. Duties include:

• Creating and issuing badges
• Granting and removing access to restricted areas
• Responding via email to customers questions and inquires
• Coordination with other agencies on various issues
• Taking photos for various requirements
• Perform conference coordination at customer request
• Interaction with compound security on possible security issues to help develop security policies and/or procedures
• Oversee parking requirements
• Implementing and maintaining Excel spreadsheets

MINIMUM REQUIREMENTS

• Minimum of six months recent access control experience.
• High School Diploma or GED required
• Basic computer skills (MS Word, MS Excel, MS Access, PowerPoint, and Lotus Notes)
• An active Top Secret SCI clearance with Polygraph