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Enrollment Agent I

Seaward Services, Inc.

Enrollment Agent I

  • Responsibilities

    SEAWARD SERVICES is seeking highly qualified candidates with High Speed Vessel for engineering positions aboard the HST GUAM.

    ESSENTIAL FUNCTIONS – The following duties are normal for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

    • Maintenance and operation of vessel systems within legal requirements of USCG, FCC and other pertinent regulatory agencies.
    • Participate in the safe operation of vessel as required within USCG regulations.
    • Conduct drills with Marine and Non-marine crew as directed by the Master or with engineering crew.
    • Report any problems to the Chief Engineer immediately.
    • Maintain a safe and clean engine room.
    • Assist shore technicians as needed.
    • Maintain daily logs.
    • Properly stock and inventory the vessel’s spare parts.
    • Operate the vessel appropriate to the parameters of the IMO-HSC.
    • Properly process and pump sewage and oily water tanks when needed.
    • Ensure that performance and behavior of engineers meets legal and professional requirements.
    • Train new engineers as required.
    • Make emergency repairs when needed.
    • Perform daily/weekly/monthly preventative maintenance as per maintenance schedule.
    • Perform all other duties and responsibilities normally expected of a vessel’s First Assistant Engineer.
    • Present a neat and alert personal appearance.
    • Demonstrate initiative and be able to make progress on multiple assignments under time constraints.
    • Demonstrate appropriate management and administrative skills.
    • Utilize proven training and mentoring techniques.
    • Possess a thorough understanding of all-pertinent regulations and laws.
    • Communicate clearly and effectively both orally and in writing.
    • Logically and independently plan, organize, and complete work assignments.
    • Demonstrate well-developed inter-personal skills.
    • Understudy the Chief Engineer and be able to act in his absence.


    • 10 Years experience as Marine Engineer demonstrating ability to handle increasing levels of responsibility.
    • High Speed passenger vessel experience strongly preferred
    • Water Jet Experience preferred
    • Computer literacy in Microsoft office software and general computing skills.
    • Specific training and experience in management of major on-board systems by type and brand.
    • Ability to use independent judgment and discretion to develop and execute innovative solutions to engineering problems.
    • Excellent career record in the marine industry.
    • Must possess and maintain valid US Passport
    • Must be able to continually pass and EPIC background check
    • Must be able to acquire and Maintain a Secret Clearance
    • Must be able to acquire and Maintain a CAC (Common Access Card)
    • Must pass a USCG required Physical upon hire and annually
    • Must accept Immunizations as required by Contract due to area of operation and/or nature of work


    • High School Diploma required.
    • First Assistant Engineer Unlimited Horsepower USCG License
    • STCW 95 Certificate
    • Successful completion of in-house IMO-HSC Type Rating Program

    Required Skills Required Experience

  • Qualifications
    • Strong technical aptitude that includes the ability to work across multiple enrollment capture equipment workstations (tablet vs computer set up)
    • Ability to learn and adapt quickly to new technologies/operating procedures, as well as new service offerings and evolving work environments
    • Ability to work in a fast paced, customer-facing environment while maintaining professionalism at all times
    • Ability to maintain a high level of productivity under minimal supervision
    • Highly motivated to assist customers with enrollment needs
    • Passionate about the IdentoGO environment and committed to presenting a high quality enrollment experience to every customer
    • Strong people and customer service skills-you're approachable, a good listener, and empathetic to your customers, with excellent verbal communication skills
    • Ability to problem solve and troubleshoot complex situations
    • Strong written communication skills, including ability to read and interpret emails, and provide logical written responses in a timely manner
    • Comfortable with performing basic administrative tasks
    • Committed to the highest level of ethics and integrity and providing customer privacy
    • Enthusiastic about learning the IdentoGo services and programs offered within the enrollment center and providing that knowledge to our customers
    • Committed to flexibility – work hours are based on business needs and may vary, including evening and weekend hours