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Customer Service Representative/ Enrollment Agent

PFSweb

Customer Service Representative/ Enrollment Agent

National
Full Time
Paid
  • Responsibilities

    P

    JOB RESPONSIBILITIES:

    • Strong understanding of Linux OS administration and its command line tools.
    • Familiarity with network concepts, including firewalls, switches, routing and IPTables.
    • Comfortable in a fast-paced work environment.
    • Experience automating or orchestrating the provisioning of new services.
    • Experience managing and monitoring cloud based systems.
    • Experience with Amazon Web Services.
    • Experience in performing system admin functions.
    • VM compute & storage management.
    • Patching & hardening support.
    • Manages daily activities related to configuration and operation of IT systems.
    • Provides system admin functions for end users including but not limited to accessing and using IT systems.
    • Provides support to IT systems including day-to-day operations, monitoring and problem resolution.
    • Optimizes system operations and resource utilization, and perform system capacity analysis and planning.
    • Support provisioning of virtual machines, virtual networks, VDI instances, other related hardware in the cloud or datacenter.
    • Support implementation of servers, middleware, COTS, GOTS, and FOSS
    • Providing support to development, test, and production teams with troubleshooting issues.
    • Manage server images (AMI/VMware).
    • Manage, track, report and process assigned tickets daily.
    • Create SOP’s and other documentation for use within the operations team.

     

    Required Skills

    JOB REQUIREMENTS:

    • Working technical knowledge of current protocols, Linux operating systems and standards.

    • 2+ years of professional experience with system administration and System Event and system integrations. 3+ year of work experience with Linux & AWS administration.

    • At least two years of experience supporting or administering one or more enterprise server platforms, including but not limited to: Windows Server deployment, Active Directory, Exchange, Lync Server, SQL Server, SharePoint, and System Center Suite.

    • Expertise in Active Directory architecture and concepts. Domain Controller Management, Policy monitoring and compliance.

    • Manage group policy at root of domain and for Domain Controllers OU.

    • Analytical and problem solving skills.

     

    PERSONAL CHARACTERISTICS:

    • Self-confidence and interpersonal skills.
    • Analytical and problem solving skills.
    • Good communication (both verbal and written) skills.
    • Planning and organizing skills.
    • Good administration management skills.
    • Strong listening skills.
    • Able to operate effectively in a team environment with both technical and nontechnical team members.
    • Able to operate with minimal supervision.
    • Able to manage time effectively, set priorities appropriately, schedule calls.
    • Able to maintain professional demeanor under stress.

    Required Experience

    CANDIDATES WITH THESE PREFERRED SKILLS WILL BE GIVEN PREFERENTIAL CONSIDERATION:

    • Linux & AWS certification or equivalence experiences
    • VM disaster & recovery management
    • Experience with VMware ESXi, vCenter
    • Experience managing Atlassian products like Jira, Confluence and Stash(bitbucket)
    • Experience managing Ansible
    • Hands-on Shell/Perl/Python scripting

     

     

  • Qualifications

    JOB REQUIREMENTS:

    • Working technical knowledge of current protocols, Linux operating systems and standards.

    • 2+ years of professional experience with system administration and System Event and system integrations. 3+ year of work experience with Linux & AWS administration.

    • At least two years of experience supporting or administering one or more enterprise server platforms, including but not limited to: Windows Server deployment, Active Directory, Exchange, Lync Server, SQL Server, SharePoint, and System Center Suite.

    • Expertise in Active Directory architecture and concepts. Domain Controller Management, Policy monitoring and compliance.

    • Manage group policy at root of domain and for Domain Controllers OU.

    • Analytical and problem solving skills.

     

    PERSONAL CHARACTERISTICS:

    • Self-confidence and interpersonal skills.
    • Analytical and problem solving skills.
    • Good communication (both verbal and written) skills.
    • Planning and organizing skills.
    • Good administration management skills.
    • Strong listening skills.
    • Able to operate effectively in a team environment with both technical and nontechnical team members.
    • Able to operate with minimal supervision.
    • Able to manage time effectively, set priorities appropriately, schedule calls.
    • Able to maintain professional demeanor under stress.