Position Overview:
BROWN JUG is a premium retailer of wine, beer and spirits. We offer a great place to work, with a friendly atmosphere and energetic work environment. We provide our Customers with CONVENIENCE, SELECTION, and TOP NOTCH SERVICE! Each person on our team plays an important role in our company’s success. We promote a team atmosphere that is busy and challenging, but always aims to be co-operative and fun. When you choose to work with us you can be sure you will be treated with the respect and support you need to be a success.
As a Store Associate, you will be expected to provide exemplary customer service to every person who walks into our store, understand customer needs and instill a customer mindset within the store, participate in stocking and merchandising of store; ensuring store is stocked and ready to serve our customers.
Required Skills
Primary/Major Duties and Responsibilities (Essential Functions):
PEOPLE SKILLS
- Customer service driven, friendly, willing to talk to all customers
- Effective verbal communication skills
- Maintain a professional appearance, demeanor and attitude at all times
CUSTOMER OFFERING
- Deliver exemplary customer service
- Greet customers when they enter the store and take customer to product when required
- Generate sales by educating, advising and suggesting products to every customer
- Maintain a high level of service and product knowledge by completing all training within required timeline
- Assist customer from store and/or offer car service when appropriate
FINANCIAL
- Complete customer transactions on the Point-of-Sale (POS) device, including payment
- Ensure all cash handling policies & procedures are adhered to
- Ensure all opening & closing procedures are done correctly (when applicable)
- Complete end of day till reports (when applicable)
- Ensure safe is locked at all times and deposits are secured (when applicable)
DAY TO DAY OPERATIONS
- Perform all opening and closing procedures (when applicable)
- Stock shelves and cooler with product
- Participate in merchandising and promotional activities
- Participate in routine store maintenance and cleaning
- Other tasks as assigned
REGULATORY ADHERENCE
- Ensure that OHS, LP, ProServe/Serving It Right/TAP or Rserving and other regulatory requirements and procedures are implemented and adhered to
- Maintain First-Aid, LP and OHS Training
- Maintain ProServe/Serving It Right/TAP or Rserving Certification
- Ensure AGLC/BC LRS/AK ABC Board and other government guidelines are met
- Adheres to all Afognak Native Corporation policies, with a focus on Social Responsibility
Required Qualifications and Experience:
WORK EXPERIENCE – REQUIRED/PREFERRED
- Minimum, 1-year experience in retail environment (preferred, not required)
EDUCATION – REQUIRED/PREFERRED
- High School Diploma or equivalent
- ProServe/Serving It Right/TAP or Rserving Certification is considered an asset
- First-Aid Certificate is considered an asset
- Training in wine/beer/spirits (preferred, not required)
PHYSICAL REQUIREMENTS
- Available to work a varied retail schedule, including evening and weekends
- Able to safely lift up to 50 pounds
- Able to stand for an extended period
- Comfortable climbing ladders
OTHER SKILLS AND CAPABILITIES – REQUIRED/PREFERRED
- Highly self-motivated
- Customer service driven
- Effective teamwork skills
- Strong sales background
- Strong communication skills (written and verbal)
- Must be able to pass a Background Check
- Must have access to reliable transportation
EMPLOYEES HAVE THE FOLLOWING BASIC RIGHTS:
- Right to refuse unsafe work
- Right to participate in the workplace health and safety activities through the Health and Safety Committee (HSC) or as a Worker Health and Safety Representative
- Right to know, or the right to be informed about, actual and potential dangers in the workplace
EMPLOYEES RESPONSIBILITIES INCLUDE THE FOLLOWING:
- Employees must work in compliance with OH&S acts and regulations
- Use personal protective equipment and clothing as directed
- Report workplace hazards and dangers to your Manager or Health and Safety Representative
- Report all accidents and incidents immediately to their Manager and document accordingly
- Report all broken or damaged equipment to your Manager and document accordingly
WORKPLACE HAZARDS
- Robbery and shoplifting – psychological stress, violence and harassment
- Overexertion injuries
- Lifting and Handling Materials
- Slips, trips and falls
- Knives and broken glass
Required Experience