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Customer Service Representative/Enrollment Agent I

Coastal Home Care

Customer Service Representative/Enrollment Agent I

Watkinsville, GA
Part Time
Paid
  • Responsibilities

    Why work for Coastal Home Care? 

    • Due to the COVID-19 crisis, our work is more important than ever!  We are still hiring.  Rest assured we are taking necessary precautions to keep our clients and highly valued caregivers safe.

     

    We encourage you to apply today!

    WHY BE A COASTAL HOME CARE CAREGIVER?

    • Flexible schedules – work a little or work a lot
    • Paid Travel Time
    • Benefits available (health insurance if you work 20 hours/week)
    • Be treated with dignity and respect
    • Do work that makes a difference!

    Coastal Home Care is seeking Caregivers/CNAs/PCAs to work one on one with individuals in their home and community setting. Our caregivers provide assistance to individuals with

    Bathing, grooming & dressing

    Meal preparation & medication reminders

    Light housekeeping & errand running

    Community involvement & continuing education

     

    COASTAL HOME CARE IS A HELP AT HOME COMPANY.  Help At Home’s mission is to be the leading national provider of high quality, person-centered care and support to the elderly and people with disabilities in their homes and community-based settings. Core to services are highly trained, compassionate and dependable caregivers supported by our local teams with the resources and expertise to deliver unsurpassed care. Our goal is to enable the highest level of personal independence and meaningful lives for our clients.

     

    QUALIFICATIONS:

    • Desire to help others and have a rewarding job
    • Reliable transportation
    • Telephone with working voice mail
    • The Caregiver must have one of the following: Georgia CNA certification or successful completion of the state PCA competency exam (we can administer this assessment)
    • The Caregiver will be required to obtain CPR and First Aid certification within 30 days of being hired
    • Negative TB screening (we can provide)
    • Must work 2 weekends per month

     

    Required Skills Required Experience

  • Qualifications
    • Strong technical aptitude that includes the ability to work across multiple enrollment capture equipment workstations (tablet vs computer set up)
    • Ability to learn and adapt quickly to new technologies/operating procedures, as well as new service offerings and evolving work environments
    • Ability to work in a fast paced, customer-facing environment while maintaining professionalism at all times
    • Ability to maintain a high level of productivity under minimal supervision
    • Highly motivated to assist customers with enrollment needs
    • Passionate about the IdentoGO environment and committed to presenting a high quality enrollment experience to every customer
    • Strong people and customer service skills-you're approachable, a good listener, and empathetic to your customers, with excellent verbal communication skills
    • Ability to problem solve and troubleshoot complex situations
    • Strong written communication skills, including ability to read and interpret emails, and provide logical written responses in a timely manner
    • Comfortable with performing basic administrative tasks
    • Committed to the highest level of ethics and integrity and providing customer privacy
    • Enthusiastic about learning the IdentoGo services and programs offered within the enrollment center and providing that knowledge to our customers
    • Committed to flexibility – work hours are based on business needs and may vary, including evening and weekend hours