IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.
To provide technical support in the field including installation, repair and preventative maintenance of hardware systems and coordinates these efforts with our third party service provider. Secondary tasks include server and software application support according to skill sets. Meet or exceed service level agreements according to contract. Ensure accurate records are maintained. Communicate effectively with the customer and regional manager on a daily basis, escalating issues immediately when additional support is needed.
ESSENTIAL JOB FUNCTIONS (INCLUDES BUT IS NOT LIMITED TO):
Required Skills
Required Experience
TRAVEL REQUIREMENT, WORKING CONDITIONS AND PHYSICAL DEMANDS:
Must be able to travel occasional by air as needed to attend training, conferences, and related activities.
Occasional overnight travel as required; should not exceed 10-20% of the time.
General office environment. The work area is adequately lighted, heated, and ventilated.
The work requires moderate physical effort with recurring lifting and/or moving of moderately heavy items in the 30-50 pound range and occasional lifting up to 75 pounds. Requires long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities. Requires manual dexterity and ability to manipulate small objects. Normal range of hearing and vision required to operate machinery and forklifts.
High school diploma or GED, certificate of completion from a technical school in a computer, electronic, or software/hardware related field, or a two year technical degree in computer science, technical, networking, or related field and 3-5 years of similar experience; or any combination of education and experience that would enable their performance of the full scope of the position
MUST BE UNITED STATES CITIZEN (DUAL CITIZENSHIP IS NOT ALLOWED)
IDEMIA’S COMMITMENTS TO THE US GOVERNMENT UNDER A NATIONAL SECURITY AGREEMENT (THE “LETTER OF ASSURANCE”) IMPOSE THE FOLLOWING CITIZENSHIP RESTRICTION FOR THIS POSITION: US CITIZENSHIP ONLY WITH NO DUAL CITIZENSHIP PERMITTED FOR SECURE CREDENTIALING PROGRAMS AND DMV PROGRAMS. THEREFORE, YOU MUST PROVIDE PROOF OF SOLE US CITIZENSHIP FOR ELIGIBILITY FOR THIS POSITION. IDEMIA IS AN EQUAL OPPORTUNITY EMPLOYER. WE EVALUATE QUALIFIED APPLICANTS WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, NATIONAL ORIGIN, DISABILITY, VETERAN STATUS, AND OTHER PROTECTED CHARACTERISTICS.