Job Description

WHY COMMUTE WHEN YOU CAN WORK RIGHT IN BEAUTIFUL TEMECULA CA!

IMMEDIATE OPENING AVAILABLE - PAID TRAINING

FULL TIME HOURLY + COMMISSIONS + HEALTH BENEFITS + PAID HOLIDAYS + 401K RETIREMENT + PAID TIME OFF (PTO) AND MORE 

ABOUT US:

The Identity Intelligence Group known as IDIQ in Temecula is currently recruiting for a CUSTOMER SUCCESS ASSOCIATE  IDIQ is a privately-owned company that has been in business since 2009.  We provide identity theft and credit reporting services to consumers nationwide under our brands such as IdentityIQ®, CreditScoreIQ® and MyScoreIQ®.   Our company is currently ranked in the top 5 in our industry and has been honored as a Top-10 Ranked Company by BestCompany.com, earned the 2019 Stevie Bronze Winner, and the Enterprise Security Top 10 Fraud and Breach Protection Solution Provider for 2019.  We have been recognized on TV, online, and radio by shows such as Modern Living with Kathy Ireland. To learn more about our flagship service visit our website at IDENTITYIQ.COM.    

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

The CUSTOMER SUCCESS ASSOCIATE is responsible for delivering an amazing client experience for newly enrolled members and looking for opportunities to assist them in reaching their credit-related goals. They make proactive, outbound calls to educate customers on IDIQ product and service offerings and ensure customers maintain their subscription service.

• Make outbound calls to newly enrolled members to discuss all IDIQ has to offer
• Thoroughly review a member’s credit profile and determine opportunities for upsell/cross-sell
• Educate and finalize any onboarding steps new members may have overlooked
• Collect feedback from members to improve the client experience and/or product offerings
• Work closely with other successful team members to refine the engagement process
• Proactively contact potential members that did not fully complete their enrollment and finalize the process

Performs other job-related duties and responsibilities as may be assigned from time to time

REQUIRED KNOWLEDGE AND SKILL:

• 2-4 years of experience engaging with customers over the phone
• 1-year experience in credit and/or financial products and services.
• A strong passion for great user experience and meeting member needs
• Strong analytical skills to make fact-based decisions and to document the evidence that led to those decisions
• Ability to sell members third party offers to help meet their financial or credit-related goals
• Ability to navigate proprietary systems and CRM platform to manage and track engagements
• Ability to function in a team environment
• Ownership & Driveability to work in a fast-paced environment with strong follow-through and a focus on owning the outcome
• Influential and Persuasive - seen as a trusted advisor
• Solid understanding of members, goals, and offers that benefit the member base
• Unwavering commitment to transparency, accountability, and driving results for yourself and your team members and stakeholders
• Experience or familiarity with the topics of credit reports and identity theft
• Knowledge of CRM systems, workflows, and automation

POSITION DETAILS:

The hourly rate of pay for this position is $17.00 per hour and is eligible for overtime (non-exempt). This position receives a commission of 10% of third-party monetization revenue. This is a full-time position (40 hours/week). Days of work are Monday through Friday 8:00 am to 5:00 pm (some evenings, weekends, or early mornings) or as scheduled by your supervisor.

AAP/EEO STATEMENT: 

Identity Intelligence Group, LLC dba IDIQ prohibits discrimination or harassment based on the following categories:  race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability,  medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other status protected by state or federal law. acted by email or phone with further information.  

THIS POSITION IS ONSITE AT OUR TEMECULA OFFICE CENTER.  HOWEVER, DUE TO COVID-19, OUR COMPANY IS CURRENTLY WORKING REMOTELY. ONCE OUR LOCAL GOVERNMENT RE-OPENS, THIS POSITION WILL RESUME IN OUR OFFICE. WE ARE CURRENTLY ONLY CONSIDERING LOCAL HIRES FOR THIS POSITION, AT THIS TIME.

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