Internal Operations Manager

Key Responsibilities:

Process Optimization

• Refine and improve internal systems with the Finance, Client Services, Scheduling, and HR Departments.
• Create and document standard operating procedures (SOPs) for office operations.
• Address and resolve operational issues and conflicts that arise, finding effective solutions to ensure smooth operations.
• Participate in developing and implementing operational strategies and plans, contributing to the company's overall goals.
• Design and implement purchase order system to control costs.

Workflow & Communication

• Manage communication between leadership, sales, office staff, and field crews to ensure alignment.
• Identify opportunities for cost savings, better job workflows, and smarter resource use.
• Oversee utilization of Real Green and continually improve efficiency by finding new uses, reporting, and functions of the software.
• Coordinate with IT company to troubleshoot any technology issues including iPads. Serve as primary liaison with Verizon to manage company mobile phones, service plans, and account changes.
• Creatively look for ways to reinforce and solidify the core values and mission of the company.

Compliance & Documentation

• Maintain updated safety procedures and ensure OSHA compliance.
• Ensure that the company's internal policies are followed (Employee handbook/ Sales Team Manual, etc).

Inventory

• Produce and oversee inventory system for materials and equipment with Fleet Manager and Shop Manager, ensuring that supplies are readily available and costs are controlled.
• Manage and oversee budgets for internal operations, ensuring that expenditures are within allocated limits and that cost-saving measures are implemented.

Office & Resource Management

• Oversee office operations including supply orders, equipment servicing, and vendor coordination.
• Supervise, train, and evaluate performance of office staff, ensuring they have the skills and resources needed.

Crew Management

• Track crew performance, attendance, and safety compliance.
• Work with the scheduling team to ensure work orders and maintenance schedules are accurate and delivered on time.
• Resolve logistical or scheduling conflicts quickly and effectively.
• Identify patterns or issues affecting job profitability and efficiency.
• Monitor KPls such as job completion rate, customer satisfaction, crew efficiency, and material waste.
• Oversee daily scheduling of crew members and organize/ communicate scheduling changes due to weather delays or cancellations.

Skillsets

• Driver with foresight
• Communication
• Organization
• Analytical thinker
• Good Delegator
• Leadership Experience
• Prioritize
• Writing
• Learner