Job Description

Do you enjoy working with data as well as working with customers? This is a great opportunity to learn our business and grow your career with us! POSITION SUMMARY Front-line liaison between all internal departments and customers to ensure world-class customer service.      

 KEY RESPONSIBILITIES     

Customer Service Excellence    

• Proactively manage customer orders • Provide customers with strong product knowledge and specifications. • Develop deep relationships with key customers to evaluate customers packing needs, anticipating and managing orders, identifying opportunities to improve service and improve crate logistics cycle. • Collaborate with internal departments and operation centers to resolve service, billing and quality within timely manner. • Ensure customer receives proper transition from sales regarding on-boarding information that includes online ordering process, reporting, label compliance, billing and returns. Reporting & Analysis    

• Accurately maintain customer data base and special instructions. • Reporting: create and establish forecast, recognize trends and impact to forecast for assigned customers using various software platforms. Develop ad hoc reports as needed • Work closely with assigned customers to improve delivery, inventory performance Customer Reconciliation    

• Develop the annual audit plan for assigned regions to include: weekly and monthly inventory reconciliation, planning & executing annual audit, analysis of audit outcome, post audit review, adjustments, and corrective actions needed. • Coordinates all stock audits scheduling with third parties and customers • Collaborate with Sales to establish business case to support in strategic decisions associated with lost equipment write-offs and/or billing. EXPERIENCE & QUALIFICATIONS     

• Minimum 3 years of customer service experience required • Knowledge of logistics, inventory, customer service, and transportation • Experience in process development and improvement very helpful • Bachelor’s degree or commensurate related work experience SKILLS AND KNOWLEDGE     

• Strong written and verbal communication skills (Fluency in bilingual English/Spanish required) • Ability to work well in a team environment • Analytical and problem-solving skills while enjoying speaking with customers on various topics about their accounts • Proven planning and organizational skills with the ability to handle multiple priorities with time sensitive deadlines • Proficiency in Microsoft Office Suite and ability to learn other technology. Strong Excel skills required. • Ability to manage data as well as being comfortable with speaking directly with customers and internal teams IFCO offers a competitive benefits package with new hire benefits starting on the 1st of the month after 30 days of employment , paid time off, generous 401 (k) match, annual bonus potential and merit increases, fun team environment, casual dress, (including flip flops and shorts Friday!) and appreciation for work/life balance.  

e-Verify and Equal Opportunity Employer