Job Description
IGG SOFTWARE creates intuitive, yet powerful, personal and small business applications for macOS, iPad, iPhone, and Watch. Our outstanding team at IGG Software works together to produce high-quality products and provide unsurpassed customer service. We do this by working together and being highly dedicated to customer needs, and we do this in a fun, friendly and supportive work environment. To learn more:
http://www.iggsoftware.com.
BRIEF JOB DESCRIPTION: this is a full-time, work from home position. As an IGG Software technical support specialist, you will work with customers via LiveChat, which includes working on tickets as well as chatting with customers one-on-one. IGG Software offers customer support Monday through Friday from 9:00 am - 5:00 pm ET. This position is 5 days per week. Includes health, dental, vision, and 401k matching.
RESPONSIBILITIES:
Provide first-tier technical support to users of our software via LiveChat
Direct questions to other IGG staff when appropriate
File and maintain feature requests, bug reports, and other incidences through various web-based software applications
Lookup customer order details and maintain database records
Attend product training
EXPECTATIONS:
Must be able to work in a fast-paced environment
Must be able to multi-task
Must have a reliable internet connection
Must have a solid understanding of Apple products
Utilize Slack or other messenger programs to communicate with coworkers while at work
Maintain regular communication with coworkers regarding your work hours and availability
Demonstrate a willingness to learn more about our software so as to be able to answer progressively more difficult support questions
QUALITIES:
Reliable, independent worker
Ability to perform several tasks at once
Work well with others
Strong customer service ethic
Clear, concise written communicator
Accustomed to team dynamics, can communicate needs and expectations easily
Ability to read/write languages other than English a plus (not required)