Job Description

Job Description

• Responsible for HR MIS and HR analytics
• Handling of all queries from employees
• Responsible for effective execution of monthly/Quarterly programs.
• Ensuring proactive employee communications on Organization's process and policies
• Responsible for smooth on boarding / Induction of all new joiners
• Track employee escalations and take proactive steps to control escalations
• Managing Exit Employees
• Managing employee connect by regular one-on-one and skip level meetings.
• IJP interviews.
• Implementation of Statutory Compliance

Desired Candidate Profile

• The candidate should have a proven track record in the HR in BPO Industry
• The candidate must have 4+ Years of Experience in HR
• Exposure to Employee Engagement, Labor Laws and Human Resource functions
• Knowledge in Policy Development and Implementation of Code of Conduct

The Personal Attributes include

• Strong process orientation
• High energy, High Integrity & Work Ethics
• Strong interpersonal skills, ability to communicate and manage well at all levels of the organization
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analysis.

High level of dependability with a strong sense of urgency and results-orientation

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Company Description

About Us IGT Solutions (IGT) is an Apollo company established in 1998, it is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. With more than 13,500 customer experience and technology specialists providing services to 75 marquee customers globally in 30+ languages, IGT’s global footprint consists of 19 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA. IGT’s service offerings includes a full spectrum of BPM support like Reservations and Sales, Customer Service, Order Management, Helpdesk, Chatbots, with technology enabled innovative services like Application Testing & Performance Analysis, Enterprise DevOps, Mobility Strategy & Consulting, Robotic Process Automation and Analytics. Utilizing its 20 years of expertise in providing Customer Experience to some of the world’s leading brands in the travel and ecommerce, IGT has designed its DNA around Customer Experience 3.A (Cex3.A) that plays a key part in setting up smart contact centers equipped with the right talent and advanced technologies. It brings together three key levers for superior consumer experience: Smart Agents- Human centred, AI enabled Smart Automation-CX centred automation solutions Smart Analytics- CX toolbox supported by AI, ML and NLP. Recognized as an industry expert by Gartner, NASSCOM and Nelson Hall, IGT has marked its presence as a customer experience leader and strives to achieve excellence in every service it delivers.