Job Description

Job Description:

*IGT is a leading global pure-play Travel Technology organization, providing integrated services and solutions to travel corporations worldwide in the areas of Information Technology (IT), Business Process Management (BPM) and Digital Services & Solutions.

IGT's service offerings cover the entire business operations & technology spectrum of the travel and hospitality domain.

We employ more than 13,000 professionals across its businesses & delivery centers. IGT is an ISO 27001:2013, PCI DSS 3.2.1 for both IT & BPO vertical and IT vertical is CMMI Level 5 certified.

The Organization follows Six Sigma process aimed towards zero defect solutions & process improvements.

https://www.igtsolutions.com/

We are hiring immediately for Assistant Manager Talent Acquisition (BPO/Contact Centre)

IGT Solutions is looking for Assistant Manager Talent Acquisition (BPO/Contact Centre), this role will be responsible for Talent Attraction, providing end-to-end recruitment, sourcing, screening and on-boarding candidates. The Assistant Manager Talent Acquisition will also be responsible for stakeholder management & process improvement.

KEY RESPONSIBILITIES

• Responsible for Talent Attraction, providing end-to-end recruitment, sourcing, screening and on-boarding candidates & adhering compliance activities e.g. BGV completion, drug test etc.

• Meeting hiring targets, salary budgets, cost per hire and SLA’s as per the defined plan

• Develops sourcing plans through low cost channels and executes sourcing activities

• Conducts interviews, coordinates with line interviewers & doing negotiation

• Prior experience in BPO/Contact Centre hiring is required

• Rolling our offers and contracts

• Identifies opportunities to improve processes and tools to meet recruitment targets

• Manage campaigns effectively and ensuring that the numbers of candidates being assessed reflects business requirements and that suitably qualified candidates are delivered on time.

• At least 2-6 years of relevant recruitment/sourcing related experience.

• Previous experience in any ATS is preferred (Taleo, Success Factor etc.)

PERSONAL STYLE ENABLERS:

• Strong communications skills

• Strong interpersonal skills to effectively build relationships and establish trust, respect, competence, and confidence among peers, associates and applicants

• Solutions-focused, able to sort through information and develop solutions quickly

• Comfortable with uncertainty, ambiguity and constant change, yet able to set priorities and execute on assignments

• Detail oriented with practical approach to problem solving

• Able to manage high volume workload and have a flexible approach

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Company Description

About Us IGT Solutions (IGT) is an Apollo company established in 1998, it is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. With more than 13,500 customer experience and technology specialists providing services to 75 marquee customers globally in 30+ languages, IGT’s global footprint consists of 19 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA. IGT’s service offerings includes a full spectrum of BPM support like Reservations and Sales, Customer Service, Order Management, Helpdesk, Chatbots, with technology enabled innovative services like Application Testing & Performance Analysis, Enterprise DevOps, Mobility Strategy & Consulting, Robotic Process Automation and Analytics. Utilizing its 20 years of expertise in providing Customer Experience to some of the world’s leading brands in the travel and ecommerce, IGT has designed its DNA around Customer Experience 3.A (Cex3.A) that plays a key part in setting up smart contact centers equipped with the right talent and advanced technologies. It brings together three key levers for superior consumer experience: Smart Agents- Human centred, AI enabled Smart Automation-CX centred automation solutions Smart Analytics- CX toolbox supported by AI, ML and NLP. Recognized as an industry expert by Gartner, NASSCOM and Nelson Hall, IGT has marked its presence as a customer experience leader and strives to achieve excellence in every service it delivers.