Company Overview Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one. This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile.
Job Summary Responsibilities
Develop and maintain professional functional working relationships with IHOP Team Members and guests.
Execute the service standards per IHOP SOP to ensure a high‐quality guest experience.
Handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank guests, and invite them to return.
Communicate guest food orders and service requests in an accurate and timely manner.
Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
Comply with SOP methods in regard to guest checks and maintaining cash control.
Stock and rotate all needed supplies in the service areas and dining room.
Comply with all federal, state and local regulations as well as the IHOP Safety Manual and SOP health, sanitation, and safety guidelines.
Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
Perform all cleaning duties according to posted cleaning charts.
Comply with IHOP uniform and appearance standards per SOP guidelines.
Perform other assignments or tasks as assigned by the General Manager, Assistant Manager or acting supervisor.
Qualifications
Prior experience as a server is a plus.
Must showcase teamwork and communication skills.
Must be able to handle money transactions responsibly.
Must be able to multitask and act quickly.
Must be flexible and ready to work in shifts.
Must maintained an active WA food handler permit
Must be a team player.
Benefits/Perks
Flexible Hours
Extensive Training
Real Advancement Opportunities