Job Description

CUSTOMER SERVICE CSR #APPLYTODAY #STARTTOMORROW

Welcome to ILEAD! We are a grassroots company newly expanded to Houston, TX in need of some awesome people to join our customer service team!

We are looking for enthusiastic individuals who put the customers first, enjoy problem-solving, are proactive and can use their initiative to exceed customers’ expectations. Does this sound like you?

AVAILABILITY: 6 Full-Time Positions, 4 Part-Time Positions, Internships now available

COMPENSATION: Between $795 to $1095 weekly (bonuses & incentives also included)

Please note: No experience is necessary for this position as we provide full training and on-going support. This role would therefore be suitable for people who are looking to enter the workforce, school leavers or career changers who would like to be part of our fun team!

WHAT'S IN IT FOR YOU?

This is a rewarding role with an outstanding training program, friendly teams and a great social calendar! Other benefits of this role include:

• Daily recognition of performance

• Weekly top performer bonuses

• Team nights

• Paid training and uncapped financial packages

• Monthly sports nights (basketball, soccer, bowling etc.)

• Daily leadership development

• Tickets to major sporting events

• A personal business mentor provided to each crew member

CUSTOMER SERVICE CSR - MAIN RESPONSIBILITIES

Our customer service roles are varied meaning no two days will ever be the same! They say variety is the spice of life and variety is what you get in ILead. Responsibilities include;

• Stay up to date on new products, services, and policies

• Collect and report customer feedback to ensure that best practice is recognized and maintained

• Engage with customers in a friendly and professional manner while actively listening to their needs

• Answering customer’s inquiries and providing excellent standards of customer service

• Ensure Adherence to processes to ensure high quality and customer satisfaction

• Follow escalation procedures for issues uncontrollable at ground level

• Involvement in motivational activities and implementing feedback and coaching

• Ensuring data security

• Increasing of the clients’ brand awareness through sales and marketing techniques

We welcome applicants from different backgrounds. The role is available for immediate start. If you’re looking to work in a dynamic and fast-paced environment, dealing with people on a daily basis, APPLY NOW.

CUSTOMER SERVICE CSR - WHAT WE NEED FROM YOU:

• Be able to work in the US legally- working visas welcome as well, unfortunately, we are unable to provide sponsorship at this time

• Must be able to commute to the office in Houston, TX daily

• Must be 18 years or older due to client requirements

• No specific background is needed, however, interests in customer service, business, sales, marketing, or hospitality is welcome.

NEXT STEP

How to apply:

Click apply via the online link attaching a copy of your most recent resume or a link to your LinkedIn profile. As we are coming out of lockdown and driving our recruitment process, we will be contacting successful candidates quickly. Please make sure that your cell number and email address are up to date when sending your details across. From time to time our emails filter into junk/spam folders so ensure you check these over the coming days.

Interview process: Initially we will be conducting our interviews online via Zoom.

Any questions please feel free to reach out.

GOOD LUCK!

Company Description

ILEAD worldwide is a grassroots marketing agency that specializes in running a variety of marketing campaigns for non-profits organizations and other advocacy groups. We offer unique opportunities for growth and development, as well as careers that allow you to lead worldwide. Our Mission Our mission is to inspire leaders to take action worldwide. We aim to connect people in the US with global movements. Together we address issues that are often overlooked and sometimes misunderstood. We do this by community engagement, social action and advocacy. ILEAD Marketing inspires the next generation to take action today!