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Customer Service Representative

IMG

Customer Service Representative

Corona, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Here at IMG, we are a highly successful, action-oriented business consulting firm based in CORONA. Specializing in direct customer service and sales campaigns, we are results-driven and future-focused and pride ourselves on the dependable reputation we have worked to create among our clients in the telecommunications, clean energy, and food and beverage industry.

    A primary component of our success lies in our classroom and virtual training, product workshops, and our regular networking opportunities with customer service and sales industry leaders across the country. By allowing our team members to benefit from such intensive training methods, we offer a surefire path towards a flourishing career within multiple departments of our firm. We encourage people with construction, security, and military backgrounds to apply as the hands-on experience, team-oriented nature, and unmatched work ethic they bring to the table are essential characteristics and values we look for in our employees.

    OCCUPATION SPECIFIC TASKS:

    • Ability to interact with customers in a consistently positive and professional manner
    • Market and sell new products and/or services
    • Identifying customers’ needs, clarify information, research every issue, and providing solutions
    • Ability to use customer service software to answer customer questions and enter orders
    • Handle all paperwork associated with customer transactions
    • Develop product knowledge to answer customer inquiries
    • Inform the customers of new products or special offers
    • Work in a well-organized manner
    • Support other positions as needed
    • Perform other tasks as assigned by the manager

     

    SKILLS/QUALIFICATIONS:

    • Excellent written and verbal communication skills
    • Leadership or management experience a plus
    • Able to work independently as well as part of a team
    • Customer Service experience required.
    • Must have good analytical and mathematical skills
    • Ability to multi-task, set priorities and manage time effectively
    • Knowledge of the clean energy industry and products a plus

    THIS POSITION REQUIRES IN-PERSON SALES. STARTING PAY IS COMMISSION-BASED.