Job Description

CUSTOMER SERVICE SPECIALIST

We are looking for full-time representatives who will provide customer service and customer support on behave of our organization.

This position will initiate and/or implement a high level of customer satisfaction to new and existing clients. Full training is provided in learning a product line to inform, assist, and educate customers on how products work. All candidates must be well-spoken and able to present themselves to others in a professional manner.

Team-based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work together to reach client/customer goals and improve skills. Promotion and pay are based on performance. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters the acquisition of quality customers and long term customer loyalty.

We are currently accepting applications from individuals with experience working in customer service, customer relations, and customer support to work as part of our team. Customer Service Representatives will receive training to ensure they have all the skills and knowledge that they require to be successful in this high energy industry. We are seeking candidates that are outgoing, personable, and comfortable working in a team environment with a focus on customer satisfaction and professional development.

Tasks and Responsibilities of a Customer Service Representative

 Interact with customers daily to inform of client products and services

 Perform a needs assessment of the customer and recommend products and services

 Ensure and provide quality service to external customers.

 Answer all customer inquiries in a timely and professional manner.

 Take initiative and resolve and escalations or complaints.

 Maintain a positive representation of the company and associated brands at all times.

 Creating a positive, fun, and motivating environment to enhance employee

performance and customer satisfaction.

 Participation in morning meetings including role-play scenarios, product knowledge,

and psychology of customer service behavior training

Qualifications for Customer Service Representative:

 Desire to participate in professional development and take on new responsibilities

 Self-motivated and comfortable working both independently and as part of a team

 Customer service or customer relationship experience

 Ability to perform at a high level in a fast-paced environment

 Degree preferred

 Must have great attention to detail.

 Must be a team player.

 Previous customer service and sales experience is a plus.

 Must have strong communication skills.

 Must be organized.

 Must be personable and comfortable interacting with customers daily.

Company Description

IMG is a NYC based Consulting Agency that specializes in innovative sales, marketing, and event-based solutions for our clients. With over 35 years of experience, our culture of excellence has led to our fast expansion from one state to nine states in record time over the past 2 years. Our leadership development and rotational programs provide you with in depth experiences, apprenticeship style mentorship, and targeted training of all our client’s products and services. Are you ready for the thrill of working for a recognized leader in business consulting and marketing? If you are looking for a career with multiple growth options across verticals as well as on the career ladder, submit your application today!