Job Description

ARE YOU LOOKING FOR AN OPPORTUNITY TO WORK WITH A HIGHLY SKILLED MANAGED SERVICES TEAM THAT DELIVERS THE MOST UNSURPASSED CUSTOMIZED SOLUTIONS IN THE IT INDUSTRY? ARE YOU MOTIVATED BY TEAMWORK THAT THRIVES ON SUPERIOR CUSTOMER SATISFACTION?

IMS Solutions Group, a growing managed services provider, is seeking a Support Center Engineer I to join our team!

As the Support Center Engineer I, you will be responsible for working in a dynamic, fast-paced, team environment directly supporting IMS's growing customer base. The Support Center Engineer I performs a variety of duties to assist IMS in delivering excellent service and technology to our customers. In this position, you will perform a variety of duties remotely supporting customers in their daily use of information systems. Customer service engagements and problem resolutions will focus around the use of computer hardware, software, and network access.

At IMS, our customers are our top priority, but we recognize that our employees are our greatest asset in maintaining that business philosophy. We've been listed among the Best Places to Work in SC, and we're always looking for great people who can use their professional expertise to bring our customers the best possible solutions for their business. If this role sounds right for you, we hope that you'll consider joining our team.

DO THESE RESPONSIBILITIES SOUND LIKE WHAT YOU'RE LOOKING FOR IN YOUR CAREER?

• Responsible for the front-line support for all customer incidents and service requests via ACD inbound calls and email submissions
• Drive same day resolution for majority of incidents and service requests
• Provide professional call and point of contact responses to escalated incoming support requests
• Maintain exceptional client communications by explaining complex problems to end users with limited technical understanding
• Will participate in an oncall rotation
• Ensure all incidents and service requests are properly documented for reporting and tracking purposes
• Maintain an advanced level of proficiency with all co-location, cloud, and managed service platforms
• Constantly maintain a security focus for both internal and customer applications
• Diagnose, troubleshoot and resolve issues that may include:
  • End user PC/Application
  • Network connectivity using Cisco and Meraki platforms
  • Server connectivity and performance
  • PC/Server Hardware
  • Local / Network Printer hardware and access
• Additional tasks may include
  • Hands-on tasks with clients and internal equipment
  • Device installation, configuration, and turn-up
  • Workstation and Server recovery
• Take direction from the Managed Services Support Manager and other assigned responsibilities as required

HERE'S WHAT WE'RE LOOKING FOR IN THE IDEAL CANDIDATE...

EDUCATION:

• Two-year Associate Degree from accredited college or technical institution
• B.S. in Information Systems or related area of study strongly preferred

RELATED WORK EXPERIENCE

• 3-5 years' experience troubleshooting Windows Desktop and Server Operating Systems, business applications, printing systems and network systems.
• Demonstrable soft skills in Customer engagements
• Demonstrable self-initiative

DESIRED SKILLS

• Cisco CCNA
• CompTIA Network+
• CompTIA Security+
• Microsoft 365 Enterprise Administration Certification
• Microsoft Azure Administrator Certification

JOB LOCATION: Upstate, SC (Spartanburg, Greenville) / Remote Work

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ABOUT IMS SOLUTIONS GROUP

As a division of Immedion, IMS Solutions Group is the leading provider of managed IT services in the Carolinas and Midwest. Our certified technicians help our customers solve their complex technical problems through a comprehensive suite of managed services including strategic guidance, security, Microsoft solutions, endpoint management, infrastructure management, service desk, and business continuity. Our services are available both on- and off-premises to our customers and can be customized to augment an existing IT team or provide full-service IT support. IMS Solutions Group is headquartered in the Upstate with locations in Charleston, SC, Cincinnati, OH, Greenville, SC and Spartanburg, SC.

Immedion is a fast-growing Cloud, data center and managed IT services provider offering solutions that help lower costs, maximize internal resources and keep business critical data safe, secure andalways on.We're proud to deliver the enterprise-level solutions of a national provider with the hands-on attention and agility of a local business. Throughout the past twelve years, Immedion has consistently delivered on our commitment to reliability and customer service. It's that level of care and expertise that has attracted organizations ranging from startups to Fortune 500 to select Immedion as their IaaS provider. Immedion operates nine data center facilitiesacross North Carolina, South Carolina, Ohio, and Indiana.

WORKING AT IMS

IMS is a customer-first organization that values initiative and innovation. Our employees utilize industry-leading IT tools and resources to deliver reliable services.That's why we offer outstanding benefits, including:

• Competitive Pay
• Opportunity for Annual Incentive Compensation Bonus
• Medical and Dental Insurance
• Flex Spending Accounts
• Health Savings Accounts
• Life Insurance and Supplemental Life Insurance
• Vision, Cancer and Accident Insurance
• Short and Long Term Disability
• 401k with Generous Company Match
• Paid Time Off (PTO)
• Holiday Pay

If this role sounds right for you, we hope that you'll consider joining our team. Please complete our quick 3-minute application today! We would love to hear from you.

JOB POSTED BY APPLICANTPRO