Benefits:

Bonus based on performance

Company parties

Free food & snacks

THIS IS AN ON-SITE POSITION IN BINGHAM FARMS MICHIGAN

About the position

We are more than an IT company. We specialize in customer service. You will be that first point of contact and the face of Huntington Technology to our customers. Provide remote technical support to end users in a variety of small to medium sized businesses. Relationship building with end users to identify their issues related to desktops, laptops, printers, phones, or network connectivity.

Primary Responsibilities include:

Responsible for solving client technical issues by providing technical support.

Configure and prepare Windows laptops/desktops for deployment.

Upgrade Windows 10 workstations to Windows 11.

Support customers over the phone in a remote setting.

Take ownership of issues and seeing them through to resolution.

Have a high sense of urgency and a get-it-done attitude.

Reliability, showing up to work when scheduled and showing up on time.

Create detailed documentation on steps taken to identify and remediate issues.

The candidate must be a fast learner and interested in continuing education in our primary support systems.

Overall Job Requirements:

Practical problem-solving skills and solid troubleshooting skills are must.

Working knowledge of Windows 10/11 and is essential.

Knowledge of Microsoft Office 365 as well as other common desktop software such as Adobe Reader, Intuit QuickBooks, Mainstream Web Browsers, Java, etc.

Basic understanding of network fundamentals and TCP/IP.

Knowledge of Professional Services Automation (Autotask), Remote Management/Monitoring tools (Autotask Endpoint Management), and documentation platforms (ITGlue) are always a plus!

Experience:

2 years of computer support or home lab/setup is preferred

Education:

Associates degree or higher in any technology field or equivalent experience preferred (or currently pursuing your degree), but is not required.