Responsibilities for IT Helpdesk Coordinator

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Maintain daily performance of computer systems.

• Walk customer through problem-solving process.

• Install, modify, and repair computer hardware and software.

• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

• Install computer peripherals for users.

• IT Asset tagging work using Inventory Software for Office / Store

• Inventory updates by weekly

• Purchase/ Install, Configure IT Devices (Network, POS, Each Department)

• Install computer peripherals for users.

• User education for Pos system, Office desktop.

• Responding in a timely manner to service issues and requests

Qualifications 

• Bachelor's degree in Computer Science, IT Engineering or Technology

• Comptia A+ (Preferred)

• Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems, Familiarity

• Bilingual in Korean and English