TECHNICAL SERVICE ENGINEER
Location : Troy, Michigan
Title : Technical Service Engineer
Total Compensation : Competitive + Incentive
Preferred work experience of maker, petrochemicals distributor or trader (Automotive OEM Provider, Local compounder, distributor)
Experiences : 3~ 5 years
ROLE
Visit customers and introduce products to customers
Solution Partner Activity : Solving customer pain-points or supporting for product development, Follow-up the customer test status
Spec-in development for customers : By understanding new materials and analyzing the market information, you can decide the feasibility of their commercialization to perform Spec-in development for customers
Take care of Complaint & Claim : Investigate and find the solution on the quality issues
Technical support for customers : Provide processing condition guides - injection, extrusion, paint, metal plating etc.) Based on the theoretical knowledge of injection molding technologies, extrusion processing technologies, paint and metal plating, you can analyze and solve the problem for customers.
Market research for drawing up the new projects : Draw up the new project through market research and material investigation.
To produce technical report : To explain on products introduction and analysis data
Seminar and training for customers : Visit customers to have invitational seminars and trainings for our customers)
Products recommendation : Select and recommend our products on the customer's requirement.)
Planning products properties tests and organizing internal or external test laboratory
REQUIREMENT: (ABS)
COMMUNICATION & NEGOTIATION LEVEL:
PERSONAL COMPETENCES & KNOWLEDGE:
DECISION MAKING & PROBLEM SOLVING:
RESPONSIBILITY LEVEL & IMPACT:
WORK STATUS: