JOB RESPONSIBILITIES

Under general direction, responds to inbound sales calls/customer telephone or e-mailed inquiries concerning all company products, processing services, pricing and delivery options.

Documents customer orders in an accurate and timely manner and provides information as necessary to other departments/individuals within the organization to ensure high quality customer service.

Submits orders by referring to price lists and product literature.

Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

Keeps management informed of all activity, including timely preparation of reports.

Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.

Contributes to team effort by accomplishing related results as needed.

Visits customer locations domestically and internationally as necessary to maintain effective working relationships.

Maintain files and prepares reports and correspondence as required.

Be knowledgeable of and provide information on competition, market trends and new product ideas on an on-going basis.

Arranges and manages production orders, inventories, updates, logistics in a manner to bring margin.

Be responsible for Account payables and Account Receivables.

Provides customer with necessary technical assistance regarding product specifications.

Provides administrative support for the sales team and other duties as assigned by management.

JOB REQUIREMENTS

Bachelor Degree in Marketing, Business Administration, or closely related field is preferred

More than 1 year experience in the related field or entry level

Proficiency in a Windows operating environment, including e-mail and Microsoft Office software, excel is preferred

Can-Do and positive attitude, exceptional organization skills, exemplary attendance and reliable team member

Other skills: Time Management, Customer Service, Communication, Record Keeping and Organizing

Able to work in a fast-paced environment

Legally authorized to work in the US

Bilingual in English and Korean