CUSTOMER SERVICE REPRESENTATIVE

JOB DUTIES AND RESPONSIBILITIES

·      Ensures containers are delivered and picked up consistent with customers' requirements

·         Requests and monitors last free day and return dates to avoid demurrage and per diem expenses to the Company and Customers

·         Verifies container availability, booking confirmations and vessel acceptance, as well as other issues arising with dispatched containers

·         Schedules appointments and coordinates driver deliveries with dispatch

·         Enters job orders received from customers

·         Checks releases at port for container availability

·         Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting visitors in the office

·         Performs all other duties or projects as assigned

EDUCATION AND EXPERIENCE REQUIRED

·         Associates Degree (AA) or higher preferred, minimum one (1) year related experience/training, or equivalent combination of education and experience.

·         PC literate with experience with Microsoft Outlook, Word and Excel

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS

·         Ability to interpret a variety of instructions and correspondence furnished in written, oral, diagram, or schedule form

·         Ability to comprehend and effectively carry out written and verbal instructions

·         Ability to effectively present information and respond to questions from customers, clients and employees within the Company

·         Ability to define problems, collect data, establish facts and draw valid conclusions

·         Korean-Bilingual (HUGE Plus)

BENEFITS:

·         Health/Dental/Vision/Life Insurances, Paid Time Off / Paid Sick Leave, 401K Employee Retirement Plan, additional benefits available

Candidates must be eligible to work in the U.S.

Job Type: Full-time

Language:

·         Korean (Required)

Work authorization:

·         United States (Required)