Job Description
Are you currently working in a Retail, Hospitality or the Service Industry? Are you dreading the Holiday season? Do you want to be appreciated for what you are doing and feel like you are making a change? If you answered yes to these questions, then INFUSEmedia is for you! INFUSEmedia (www.infusemedia.com) is now looking for a people-oriented person, who will join our Client Success Team. We offer a stable schedule with hours 9 am – 6 pm Monday through Friday and short Fridays during the summer! We include a comprehensive benefits package that pays you to stay home on 9 holidays throughout the year along with over 2 weeks of vacation in just your first year alone!
We are seeking individuals with a background in customer service. Our goal is to find motivated and driven individuals that are looking to turn their people skills and previous customer service experiences into a new and promising career with a great company.
JOB OVERVIEW
A Client Success Manager is responsible for developing customer relationships that promote retention and loyalty. Work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
RESPONSIBILITIES AND DUTIES
Develop and maintain a relationship with a select group of named accounts to ensure the successful campaign performance
Collaborate with internal subject matter experts to deliver campaign leads and ensure clients are happy with the outcome
Collaborate with the sales from proposal through delivery, including identifying and ensuring delivery options, integrations, and other operational aspects
Create and coordinate account documentation including reports, RFPs, IOs, and other offers
Develop and maintain close relationships with company management
Be accountable for post-sale account management and drive account growth through excellent customer service and delivery, communication and on-boarding
WE OFFER:
Competitive Wages
Medical Insurance
Dental Insurance
Paid Holidays
Paid Vacations
Paid Training
Career Advancement Opportunities
Stability and Excitement with a Growing Company
Qualifications
Two or more years customer service experience
Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
Organized, detail-oriented, and ability to multitask
Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
Comfortable using and learning software: MS Office (Excel), multiple internet browsers, ticketing/tracking systems (we will train)
Additional Information
The application must be accompanied by a detailed cover letter addressing the candidate's qualifications and direct experience as described. Candidates will be asked to complete a video interview as part of the company’s interview process as well as assessment tests.
INFUSEmedia provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.