Want to work at a cannabis company that values its employees as much as its patients? Does a supportive and inclusive environment driven by feedback and opportunity for development and growth appeal to you? Come join us at Insa Cannabis, where we're in the business of making your day better! Here at Insa we create the best possible patient experience through authenticity and are driven by a true passion for what we do. Our culture stems from our core concept: “We sell cannabis for real life”. We will always have an open heart and mind to all. Insa is the result of two childhood friends simply wanting to bring cannabis to real people and we're looking for people to help realize that vision in the state of Florida!

WE OFFER A GENEROUS VACATION AND SICK PAY PACKAGE AND COMPANY-SPONSORED HEALTH, DENTAL, AND VISION PLANS, IN ADDITION TO OTHER INSURANCE OPTIONS. WE ALSO OFFER 401K WITH GENEROUS COMPANY MATCH AS WELL AS FUN PERKS SUCH AS EMPLOYEE DISCOUNTS AND FREE SWAG.

POSITION SUMMARY: The Application Support Specialist assists the Application Support Group with daily resolution of IT tickets related to internal software systems, which occur abruptly across the business and require immediate solutions. This position demands an ability to manage multiple high priority tasks under pressure. This individual assists with daily maintenance and quality control checks in addition to supporting end user training as needed. This person must have a high attention to detail and exceptional communication skills.

ESSENTIAL FUNCTIONS:

• Provides IT software support for various applications through ticket system; escalates to Senior Specialist as needed
• Assists with daily maintenance/quality control checks for critical master data points across multiple interrelated software systems
• Assists with providing training to end users as needed
• Assists with performing centralized website updates, including item descriptions, photos, and pricing/discount/promotional updates, ensuring regulatory compliance with regard to all changes
• Assists with implementation of software systems that support business objectives as needed
• Maintains expert knowledge of state-specific cannabis regulations.
• Assists with basic Hardware Support for Manufacturing and Retail Sites.
• Travel to Insa Retail and Manufacturing Facilities is required as needed.

QUALIFICATIONS:

• High school diploma or GED required
• 1 – 3 years of similar or related experience required
• Intermediate or advanced Excel experience required, preferably through a formal certificate program
• Experience with cannabis inventory systems preferred
• Must possess excellent verbal and written communication skills
• Experience utilizing an IT ticketing system preferred
• Must be at least 21 years of age
• LeafLogix and Sage X3 experience preferred
• Basic PC, Printer and Network troubleshooting skills required.
• Frequent sitting
• Occasional standing, and walking
• Close visual acuity needed to read and write documents on a computer screen
• Manual dexterity needed to type on a computer
• General office environment
• Occasional exposure to cannabis odor

COMPETENCIES:

ATTENTION TO DETAIL

CUSTOMER SERVICE

PHYSICAL REQUIREMENTS:

WORKPLACE ENVIRONMENT: