Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

3-day weekend opportunities - Weekly!

Paid training, paid vacation, and paid time off

Individualized coaching and development

High energy team environment

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, team orientated, goal driven, and is able to remain calm under pressure.

Job Responsibilities: How You’ll Make an Impact

Meet with Customers Fact-to-Face - Engaging in the old school style of marketing and sales, showing up with a smile and genuine desire to help

Acquire New Customer Accounts - Oversee and help our clients develop and grow through the new customers brought in

Presentations to Customers- Focus on the solutions the client brings to the customers

Customer Relationship Management - Use our client tracking system to maximize the effectiveness; ensuring the best results for customers even after the first interaction

Be a Leader - Being a leader is 24/7, it is a verb, not a noun. Overseeing a small team

Familiarize with the product - Understand how we are providing a solution for the customer, even after the pandemic

Product development - Use your creativity to help us better our product and continue to reach more customers

Self-Development - Continuous desire and drive to improve oneself

Self-Management - No micromanagement, we focus on results, not methods

Honorable - Having integrity in every aspect of life, even when no one is watching

Value-driven - Sticking to the values our culture and company upholds, not wavering even when things get tough

Proactive - Focusing on what we can control; attitude, intention, and outlook

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively