Job Description

Job Description

Our client is looking for two (2) Application support Specialists to provide support for end users of a suite of business applications including vendor and custom developed software. The primary function of these roles is to support staff with their technology needs.

NOTE : C andidates must be local or willing to relocate at their own expense prior to starting. Position will be on-site 5 days a week One position will be on-location in Troy and the other will be on-location in Rochester Hills.

Locations: Troy & Rochester Hills, MI

Contract: 1 year

Tasks

• Respond to and resolve technological issues for court staff (including judges and judicial staff).
• Ability to learn the application, and other Court specific line of business technologies, with the aim of supporting business users in their day-to-day use of the system.
• Assist with implementation of the State of Michigan’s e-File application and help end users navigate learning and using the system post-go-live.
• Interface with County IT team on incidents and problems that need higher level technical support.
• Assist judges, staff, etc. with the use of the Zoom tool, and troubleshooting issues as they arise throughout the day.
• Enter bugs/defects into DevOps and look up status as needed.
• Enter/manage tickets in the CA Service Center tool as needed.

Knowledge, Skills and Abilities Required:

• Interpersonal skills - Will need to be personable with staff and judges, and maintain a professional communication style and demeanor

Environment: Microsoft Visio, Microsoft Office Suite, CA Service Desk Knowledge Tools and Dashboard, Azure DevOps, SharePoint, Zoom

Skills Required:

• 3-5 years - Experience supporting a document management system, including scan outputs, uploading, downloading, and file management
• 3+ years - Experience supporting Zoom including user support and troubleshooting issues.
• 3-5 years - Experience providing support to end users
• 3-5 years - Experience documenting IT policies and practices
• 3-5 years - Experience with Office suite including Visio

Skills Desired – A plus to have:

• Knowledge of Azure DevOps
• Knowledge of SharePoint
• Experience managing tickets in CA Service Desk or a similar took (Jira or Service Now)

*** Rate depends on experience

*** Candidates authorized to work in the US are encouraged to apply. We are not sponsoring H1B candidates at this time.

*** Companies submitting candidates should only submit direct W2 employees for this position. This includes H1B visa candidates and therefore your company must be the visa sponsor.

Company Description

IO Datasphere, Inc. is an approved vendor on contract to provide IT staff augmentation services for the States of Illinois, Michigan, Minnesota, and Wisconsin. We also provide these services to businesses, as well as local and county governments, in the Midwest.

Company Description

IO Datasphere, Inc. is an approved vendor on contract to provide IT staff augmentation services for the States of Illinois, Michigan, Minnesota, and Wisconsin. We also provide these services to businesses, as well as local and county governments, in the Midwest.