About Us: IPIC Entertainment strives to be our guest’s favorite destination for a night out on the town. Our newest facilities blend three distinct areas – a polished-casual restaurant, a farm-to-glass full-service bar, and our world-class luxury theater auditoriums – into a one-of-a-kind experience. Our unique concept offers a multi-faceted experience of dining, drinking and watching a movie in a luxurious setting. It’s a great way to enjoy a night out, under one roof with friends, family and colleagues.
Supervisor
Accountable for supporting the salaried manager on shift by leading the operations of the location and a team of hourly teammates. Ensures the safety of our Guests, Team, and property, overseeing the quality and consistency of our food and beverage, and adherence to IPIC Policies and procedures.
Responsibilities:
Work scheduled opening, mid, and closing shifts and be on time for additional required events (manager meetings, staff meetings, training seminars, etc.)
Manage daily operations including cleanliness, R&M, organization, staffing, side work, MOD execution plan.
Manage the Guest Experience; Guest relations and recovery.
Monitor/support staff performance and hold staff accountable for their performance, ensuring Guest Experience and meeting the Ultimate Standard.
May Assist in inventory with Salaried Manger.
Manage all necessary Repair and Maintenance issues.
Ensure Safety and Sanitation while on shift .
Manage all shift side work, and customer metrics including Red call lights and NPS scores.
Execute Guest Experience plan for Net Promoter Score Success.
Solicit and monitor Guest Feedback regarding their experience and act accordingly.
Speak knowledgably about Special events and provide necessary information to inquiring Guests when Event Sales Manager is unavailable.
Accurately execute initiatives and policies with improvement to quality, service, marketing and operations.
Ensure all Ninjas, Express and Guest Service staff are upselling their relevant products on shift.
Coach, develop, and manage all team members to ensure their individual success of on shift goals.
Ensure timely reporting of employee complaints to Reporting Manager or SGM.
Ensure timely reporting of guest injuries to the HR Department and Corporate.
Work closely with assigned department Manager to ensure all teammates pass quarterly certifications with a 95% or higher.
Cash Handling system in place and adhered to on shift.
Health Department Evaluation Scores received are 95% or higher when completed on shift.
Secure Access to the safe room and safe.
Vista Ticketing Point of Sale Proficiency includes but is not limited to; Ringing up Tickets, comping tickets, swapping tickets, refunding tickets, creating and refunding memberships, selling special tickets, selling and redeeming paper Marketing and Re-Admit Passes, selling gift cards, redeeming points.
Vista Back Office Proficiency includes but is not limited to; Auditing a teammates POS Usage, Credit Card Research, Writing Grids and changing status' in Showtime Manager. Pulling reports on revenue, cash handling, receipts, and for running EOW and EOM.
Vista F&B Point of Sale Proficiency includes but is not limited to; Creating tabs, ringing up items, modifying items, comping, voiding & refunding, processing payment, splitting payment, closing tabs, ringing in a BEO, adding gratuity, processing tips on a CC and GC, ringing in deposit payment, redeeming a deposit.
Caterease Proficiency includes but is not limited to; Locating BEO's and printing, locating contracts and printing, and accessing the account manager.
Vista HotSchedules Proficiency includes but is not limited to; Creating Templates, Modifying Schedules, Approving and Posting Schedules, sending messages, posting broadcast messages, navigating the HotSchedules Mobile app, locating and dissecting the labor proforma, locating the Daily Roster Report, locating and navigating the Digital Log Book.
Position will require frequent standing, bending/kneeling, lifting and carrying up to 50lbs.
Experience & Qualifications:
At least 2 years of experience in large, complex operation with strong focus on food and beverage program, hospitality, and brand management. Progressive growth from hands-on, frontline roles to supervision preferred.
A.A. Degree Recommended preferably in Business Administration or Hospitality Management.
Track record of success with bias for action, high energy level and desire to succeed.
Solid judgment, decision making, and conflict resolution skills with guests, staff, and peers.
Solid communication skills, solid executive presence, self-confidence, and professional maturity.
Good listener, patient in stressful situations and genuine in desire to resolve issues.
Qualified to execute thorough plans to achieve quality F&B product at the site level while maintaining focus on guest and staff relations, and facilities management.
Position will require frequent standing, bending/kneeling, lifting and carrying up to 50lbs.
IPIC Team Member Incentives:
Flexible scheduling – full and part time shifts.
Medical, Dental and Vision Coverage; 401(k) Plan for those who qualify.
Career growth potential.
Free Movie Tickets and Discounted meals.
ADP Life Mart Discounts and Tickets At Work membership.
IPIC Entertainment is an Equal Opportunity and E-Verify Employer and provides reasonable accommodations consistent with its legal obligations.