Senior General Manager

An industry leader in the combined entertainment/restaurant industry with locations throughout the U.S. is seeking a senior leader to join the team. The Senior General Manager oversees both front of house and heart of house operations. The SGM is responsible for guest experience, people development, systems/consistency across each area of restaurant, theater, bar and kitchen operations. We are searching for qualified candidates across our enterprise.

Responsibilities:

Provide visible leadership to the management team and hourly team members while focusing on exceeding guest expectations

Responsible for analyzing P&L statements, budgets/forecasts, and cost controls in regards to food, beverage, and labor goals and working with managers on action plans to improve financial controls

Conduct P&L performance analysis and troubleshoots areas of interest while assisting in developing appropriate solutions to identified problems and opportunities

Manage food and labor costs to increase profitability; lead the monitoring of spending on all costs and adhere to budget standards and service levels to increase sales and minimize cost

Ensure compliance and processes for Film Programming, Financial Management, Restaurant Inventory, Vista Ticketing, POS and Hot Schedules

Attract, hire and train team members and ensure that training standards are followed by all managers/supervisors

Provide leadership to our FOH and HOH teams using interpersonal and communication skills to teach, influence, and empowering team members to contribute their best

Promote an environment of customer advocacy through outstanding Guest Experiences, building guest loyalty and recognizing team members for outstanding service delivery

Requirements:

Bachelor’s Degree in Business Administration or Hospitality Management required

Minimum 10 years of experience in the hospitality industry including 5 years of supervisory experience in a large, complex operation

Proven experience leading and coaching a team

Advanced financial management knowledge

Stable and progressive work history; Strong work ethic

Position will require frequent standing, bending/kneeling, lifting and carrying up to 50lbs

Leadership Requirements:

Must have a successful track record in leading operations and managing a team

Outstanding written and verbal communication skills, self-confidence, and professional maturity

Good listener, patient in stressful situations and genuine in desire to resolve issues

Demonstrate strong problem solving skills through ability to diagnose and implement solutions

Demonstrate sound financial/business decision making using honesty and high integrity

Benefits:

Competitive base salary and annual bonus opportunity

Company paid Life insurance and Short Term Disability insurance

Medical, Dental and Vision Benefits.

We are an E-Verify employer and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, veterans’ status, national origin, gender identity or expression, age, sexual orientation, disability, gender, genetic information or any other category protected by law.