Job Description

IPS, a healthcare software company, is a market leader in chiropractic, speech therapy and optometry practice management. Our software helps doctors create a positive in-practice experience for patients—from sign-in to sign-out. Our software also makes a noticeable impact in the front office by providing a convenient, automated, and intuitive workflow for staff. Our software divisions include ChiroTouch, Acom Health, ClinicSource, and Revolution EHR.

Do you have a customer-service oriented mindset with a passion for learning new software, and looking to grow within the product support industry?

Perfect! It sounds like you’re meant to join our team as a Customer Success Associate!

As a Customer Success/Software Support Associate at Integrated Practice Solutions, Inc. (dba Chirotouch), you’ll benefit from a defined career path that will develop your communication and product knowledge, as well as your troubleshooting capabilities.

Our leadership team is focused on ways to grow our company and creating new opportunities for employees to develop their career. Needless to say, it's an exciting time to be part of our growing organization!

QUALIFICATIONS:

• Must have experience with software support and customer service (medical software support experience a plus)
• Experience with successfully driving and accomplishing data-driven goals and customer service metrics
• Demonstrates technical aptitude with desktop software (MS Office Suite, CRM/Salesforce, and LogMeIn)
• Ability to troubleshoot, identify, and resolve customers’ issue in a satisfactory manner
• Follow proper processes/procedure and provide accurate documentation
• Collaborate with other departments (Training, Tech Support, Sales, and Development) to ensure we are providing the highest quality of customer care and highest quality product in the market
• Maintain a thorough understanding of Chirotouch products including ancillary services and product developments
• Demonstrated the ability to troubleshoot and articulate the general and billing software to our clients

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