IS Support Analyst 2 - Rockmart Fuel Containment

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Axillon Aerospace, Inc.

IS Support Analyst 2 - Rockmart Fuel Containment

Rockmart, GA
Full Time
Paid
  • Responsibilities

    The Information Services Support Analyst II delivers technical support and guidance to internal users through daily consultation, training, troubleshooting, and problem-solving.

    This role owns escalated issues, ensures the stability and usability of enterprise systems, and administers user accounts and permissions across multiple platforms. The Analyst II contributes to system optimization, user enablement, and the successful rollout of strategic technology initiatives.

    Key Responsibilities

    • Advanced Support & Troubleshooting: Resolve escalated incidents across hardware, operating systems (Windows), applications, peripherals, and network connectivity; drive root‑cause analysis and implement sustainable fixes.

    • User Enablement: Deliver training, coaching, and clear documentation that improves user proficiency and reduces repeat tickets.

    • Account & Access Administration: Manage identity and access (e.g., Active Directory, Azure AD/Microsoft 365), permissions, MFA, and lifecycle events.

    • Systems & Tools: Support device deployment, imaging, patching, and endpoint security.

    • Projects & Rollouts: Lead or assist with technology deployments and system upgrades.

    • Continuous Improvement: Analyze trends, propose enhancements, and contribute SOPs and knowledge-base articles.

    • Stakeholder Communication: Provide timely, clear updates; escalate risks appropriately.

    • Other responsibilities as assigned.

    Required Skills

    • Experience with Microsoft 365, Active Directory/Azure AD, Intune/Endpoint Manager.

    • Knowledge of VPNs, Wi‑Fi troubleshooting, DHCP, DNS, VLANs.

    • Familiarity with ITSM platforms such as ServiceNow.

    .• PowerShell scripting and automation experience.

    • Experience with EDR/AV tools, vulnerability remediation, and SaaS applications.

    Required Experience

    • Bachelor’s degree or equivalent experience.

    • 5+ years in IT support, service desk, or systems administration with Tier II-level responsibility.

  • Qualifications

    • Experience with Microsoft 365, Active Directory/Azure AD, Intune/Endpoint Manager.

    • Knowledge of VPNs, Wi‑Fi troubleshooting, DHCP, DNS, VLANs.

    • Familiarity with ITSM platforms such as ServiceNow.

    .• PowerShell scripting and automation experience.

    • Experience with EDR/AV tools, vulnerability remediation, and SaaS applications.