About Zippy:
- Zippy provides fast, simple home loans & insurance to manufactured home buyers located in communities throughout the United States
- We’re digitally native and located at zippymh.com!
- We’ve built our culture on a fanatical focus on improving consumers financial outcomes through great technology
- We are a well-funded startup backed by institutional investors with competitive pay, incentive stock options, and excellent benefits
- We are a location flexible, remote-first organization with HQ in Dallas, TX
- Our team members live throughout the country in Austin, Phoenix, Knoxville, Houston, Omaha, San Antonio and more!
Job Description:
As a Bilingual Home Loan Servicing Customer Service II you will serve as the face of our organization, represent Zippy by providing best-in-class service and supporting the customers’ journey in home ownership. We are looking for a detailed-oriented individual to assist our customers over the phone while delivering world class customer service. You will look to resolve client inquiries and provide appropriate account maintenance while looking for opportunities to deepen relationships through digital solutions.
You will be a part of a world-class team that takes pride in creating a delightful customer experience and continuously raising the bar. If you consider yourself a self-starter, go-getter and customer service expert, then this is a role for you!!
Anticipated Responsibilities:
- Conduct outbound calls to provide a warm welcome to our customers
- Handle inbound Customer Service calls, assisting borrowers with an assortment of questions from website assistance, escrow, payment options and/or payoff requests
- Process loan payments
- Adapt to changing policy and procedures while maintaining a high quality of work
- Utilize learning materials while on calls and implements into conversations with speed and accuracy
- Meet and/or exceed team, quality and customer service goals
Desired Mentality:
- Team player that is self-motivated, creative, and solutions-focused
- High attention to detail
- Growth mindset
- Desire to work in an innovative, fast-paced & committed environment
- Communicative and open to feedback, and willing to give feedback to others
Qualifications:
- 4+ years of experience in customer service or similar role
- Fluent in Spanish
- Proven track record of achieving outstanding customer satisfaction and quality reviews
- Comfortable working in a fast-paced startup environment
- Willingness to maintain and ensure a high level of integrity
- Proactive and self-motivated to solve problems; comfortable with a high degree of responsibility in somewhat ambiguous situations
- Excellent written and verbal communication skills
- Comfort learning new technologies – Zippy uses Loan Pro, OneDrive (Microsoft systems), Asana and our proprietary custom built software
Compensation & Benefits:
- Hourly compensation
- Monthly cash incentives based on company and individual performance
- Incentive stock options (equity) in Zippy
- Excellent health, vision, and dental benefits
- Strong potential for growth in role and compensation
Join Our Team!
- By building the first digitally native loan origination platform for manufactured home loans, you will be responsible for:
- Delivering the value of tech transparency to an inefficient but growing market
- Improving the lives of over 22 million Americans who live in manufactured homes today
- Expanding access to new homeownership at a time of intense housing insecurity