Applied Value Technologies is seeking a Business Support Analyst to assist in the delivery of our mission- and business-critical application services with internal customers. Reporting into the Production Operations team, our goal is to deliver excellent technical support with outstanding customer service, satisfaction, and timeliness. This position is part of the Enterprise Engineering organization and requires an agile, proactive mindset to drive efficient user support. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment.

Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the Enterprise Products team is uniquely positioned to propel this work to the next level as the customer's needs act as the guiding compass, not the technology's limitations!

About you:

We are looking for someone to:

• Engage with Business Operations and IT teams to resolve critical system issues
• Regular data collection and reporting on key system performance indicators
• Drive root cause and corrective action determination for all support issues
• Facilitate support reviews with internal partners
• Drive process documentation, automation, and continuous improvement cross-functionally
• Follow detailed processes and workflows to provide world-class support analysis
• Partner with technical resources on critical system error resolutions
• Provide business process and application support for supply chain applications using documented processes
• Help business/QA teams in resolving issues related to EDI/ Webservices, Order Management, Inventory, Procurement, Work Orders and Finance

We want someone who is:

• An excellent communicator (verbal and written) and facilitator with exceptional interpersonal skills
• A functional expert within one or more core supply chain activities
• Able to navigate a highly technical environment with systems issues and data analytics needs
• A quick learner who is adaptable and excited to learn new products, processes, concepts, skills, and naturally curious
• Highly motivated with the ability to thrive in a fast-paced and demanding team-oriented environment

Some stuff you need:

• 5+ years working in managing supply chain as a business user
• 5+ years hands-on experience of using Oracle Supply Chain modules, preferably Oracle Fusion
• Experience with Fusion Order Management, Inventory, GOP, Manufacturing, or PDH
• Good knowledge of end-to-end business systems processes and flows in Supply Chain management
• Intensive experience in hi-tech industry preferably in consumer hardware/consumer electronics
• Must have excellent SQL and reporting skills
• Excellent communication and documentation skills
• Great collaborator to work across various cross-functional teams
• Bachelor's Degree in computer science/information tech/SCM or equivalent experience

Other stuff you might have:

• Experience with navigating through spreadsheets to analyze large amounts of data
• Familiarity with G-suite (Google Docs, Sheets, Slides, etc.)
• 1-2 years of hands-on integration and application troubleshooting / issue resolution
• 1-2 years of experience with shell commands, reviewing logs, running scripts, etc. is highly desirable

A little bit about us:

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.

We've got you covered:

• Competitive salary + performance bonus
• Unlimited paid leave
• 12 paid holidays annually
• 100% employer-paid parental leave up to 16 weeks
• Up to S$125 monthly learning & development allowance
• Up to S$100 monthly health & wellness stipend
• Employee referral bonus program